Customer Service Representative

IGT Solutions; North Carolina; Remote; USD 30,000 - 50,000; Full time

Job summary

An established industry player is seeking a Call Center Representative to join their dynamic team. This remote role offers the opportunity to engage with clients across the United States, providing essential support in the hospitality sector. As a representative, you will handle inquiries about bookings, cancellations, and hotel policies, ensuring a seamless customer experience. Ideal candidates will possess strong customer service skills, adaptability to changing environments, and a tech-savvy mindset. Join a supportive and inclusive work culture that values your contributions and offers growth opportunities.

Qualifications

• Preferred experience in call center or BPO environments.
• Strong customer service skills with a positive attitude.

Responsibilities

• Assist clients with reservations, modifications, and cancellations.
• Provide excellent customer experience using various tools.

Skills

Call center / BPO experience

Tech-savvy

Good typing skills

Multi-tasking skills

Critical thinking skills

Customer service skills

Empathy and patience

Adaptability

Education

Graduate or High School diploma

Job description

Direct message the job poster from IGT Solutions

Team Lead - Talent Acquisition Group at IGT Solutions

Position: Call Center Representative / Customer Service Representative

Mode: Remote / Work from Home

Shift: 24/7 rotational shifts (5 days a week, 9 hours a day)

Willing to work during holidays and weekends is a must.

Information about the Campaign

During training, agents will learn about the Hospitality Sector, handle different tools, understand property characteristics, use phonetics correctly, and follow guidelines to provide excellent customer experience. Agents will receive calls from clients across the United States, acting as direct representatives of the reservations department, assisting with modifications, cancellations, new bookings, hotel policies, property locations, and general questions using various tools.

Basic Qualifications

Experience/Requirements:

• Call center / BPO experience is preferred.
• Tech-savvy
• Flexibility for rotating schedules
• Good typing skills
• Multi-tasking and critical thinking skills
• Ability to follow detailed procedures and guidelines
• Customer service skills and positive attitude
• Understanding of hospitality (preferred)
• Adaptability to fast-paced environment changes (process, schedule, policies)

• Empathy and patience with customers
• Timely and appropriate responses to customers
• Willingness to work overtime when needed

Educational Qualifications

• Graduate or High School diploma in any discipline

We are committed to providing equal employment opportunities regardless of age, gender, gender identity, sexual orientation, race, color, religion, creed, national origin, disability, genetic information, veteran status, citizenship, or marital status, fostering a non-discriminatory environment free from harassment or bias.