Customer Service Representative

Jobtailor; North Brunswick Township (NJ); On-site; USD 32,000 - 42,000; Full time

Job summary

U-Haul in New Jersey is seeking a service-oriented associate to assist customers with products and services at a center location. You will use U-Scan tech to manage rentals, move and hook up trucks, and inspect equipment for safety and readiness.

The role involves completing invoices, educating customers, operating a forklift, filling propane, and participating in ongoing company training. A focus on safety and customer service is essential.

Qualifications

• High school diploma or equivalent.
• Valid driver’s license with a good driving record.
• Ability to work around moving parts, machines, fumes, or irritants with safety precautions.
• Propane filling certification offered upon employment.
• Forklift certification offered upon employment.
• U-Haul nicotine policy applies in listed states.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept returned equipment.
• Install hitches and trailer wiring.
• Fill propane.
• Drive a forklift.
• Participate in ongoing U-Haul education through U-Haul University.
• Perform other duties as assigned.

Skills

Customer Service

U-Scan Technology

Forklift Operation

Propane Filling Certification

Valid Driver's License

Education

High school diploma or equivalent

Tools

U-Scan Technology

Forklift

Inventory Management Systems

Job description

• Assist customers inside and outside a U-Haul center with U-Haul products and services


• Use smartphone-based U-Scan technology to manage rentals and inventory


• Move and hook up U-Haul trucks and trailers


• Clean and inspect equipment on the lot, including checking fluid levels


• Answer questions and educate customers regarding products and services


• Prepare rental invoices and accept returned equipment


• Install hitches and trailer wiring


• Fill propane


• Drive a forklift


• Participate in ongoing U-Haul education through U-Haul University


• Perform other duties as assigned

Requirements

• Valid driver’s license and ability to maintain a good driving record


• High school diploma or equivalent


• Ability to work around moving parts, machines, fumes, or irritant chemicals with required safety precautions


• May need to use protective clothing or gear such as masks, goggles, gloves, or shields


• Ability to remain stationary for long periods and move around indoors and outdoors


• Ability to position oneself to reach objects at varying heights


• Ability to move equipment weighing at least 50 lbs., assisted or unassisted


• Propane filling certification offered through U-Haul upon employment


• Forklift certification offered through U-Haul upon employment


• U-Haul will not hire or re-hire individuals who use nicotine products in listed applicable states

Core Competencies

Demonstrates proficiency in customer service and equipment management, including the use of U-Scan technology and safe handling of U-Haul products. Capable of performing physical tasks such as moving equipment and installing hitches while adhering to safety protocols.

Highest-signal resume keywords

• Customer Service


• U-Scan Technology


• Forklift Operation


• Propane Filling Certification


• Valid Driver's License

ATS Optimization Keywords

Hard Skills

• Equipment Inspection


• Hitch Installation


• Inventory Management


• Rental Invoicing


• Propane Filling

Soft Skills

• Communication


• Problem-Solving

Certifications & Qualifications

• Propane Filling Certification


• Forklift Certification

Industry Keywords

• U-Haul Products


• Customer Education


• Safety Precautions


• High School Diploma

Tools & Technologies

• U-Scan Technology


• Forklift