Customer Service Representative

Jobtailor; Columbia (SC); On-site; USD 17,000 - 22,000; Full time

Job summary

U-Haul center position focusing on assisting customers with rentals and products, using U-Scan to manage inventory and educate customers. The role includes equipment checks, hitch/wiring installs, and propane filling, with ongoing training through U-Haul University.

Candidates should hold a valid driver’s license, a high school diploma or equivalent, and be able to handle equipment up to 50 lbs. Certifications are offered upon employment, and interaction with customers is daily.

Qualifications

• Valid driver’s license and ability to maintain a good driving record.
• High school diploma or equivalent.
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted.
• Propane filling certification offered through U-Haul upon employment.
• Forklift certification offered through U-Haul upon employment.

Responsibilities

• Assist customers inside and outside a U-Haul center with U-Haul products and services.
• Use smartphone-based U-Scan technology to manage rentals and inventory.
• Move and hook up U-Haul trucks and trailers.
• Clean and inspect equipment on the lot, including checking fluid levels.
• Answer questions and educate customers regarding products and services.
• Prepare rental invoices and accept equipment returned from rental.
• Install hitches and trailer wiring.
• Fill propane.
• Drive a forklift.
• Participate in ongoing U-Haul education through U-Haul University.
• Perform other duties as assigned

Skills

Customer Service

Equipment Management

Communication

Teamwork

Education

High school diploma or equivalent

Propane Filling Certification

Forklift Certification

Valid Driver's License

Tools

U-Scan Technology

Forklift

Hitch Installation

Trailer Wiring

Equipment Inspection

Rental Invoicing

Weight Handling

Job description

• Assist customers inside and outside a U-Haul center with U-Haul products and services
• Use smartphone-based U-Scan technology to manage rentals and inventory
• Move and hook up U-Haul trucks and trailers
• Clean and inspect equipment on the lot, including checking fluid levels
• Answer questions and educate customers regarding products and services
• Prepare rental invoices and accept equipment returned from rental
• Install hitches and trailer wiring
• Fill propane
• Drive a forklift
• Participate in ongoing U-Haul education through U-Haul University
• Perform other duties as assigned

Requirements

• Valid driver’s license and ability to maintain a good driving record
• High school diploma or equivalent
• Ability to move equipment weighing a minimum of 50 lbs., assisted or unassisted
• Ability to work around moving parts or machines, fumes, or irritant chemicals
• May be required to use protective clothing or gear such as masks, goggles, gloves, or shields
• Propane filling certification offered through U-Haul upon employment
• Forklift certification offered through U-Haul upon employment

Core Competencies

Demonstrates proficiency in customer service and equipment management, including the use of U-Scan technology and the ability to handle and maintain U-Haul products. Holds necessary certifications for propane filling and forklift operation, ensuring safety and compliance in all tasks.

Highest-signal resume keywords

• Customer Service
• U-Scan Technology
• Propane Filling Certification
• Forklift Certification
• Equipment Management

ATS Optimization Keywords

Hard Skills

• Equipment Inspection
• Hitch Installation
• Trailer Wiring
• Rental Invoicing
• Weight Handling

Soft Skills

• Communication
• Education
• Teamwork

Certifications & Qualifications

• Valid Driver's License
• Propane Filling Certification
• Forklift Certification

Industry Keywords

• U-Haul Products
• Rental Services
• Customer Assistance
• Equipment Maintenance

Tools & Technologies

• U-Scan Technology
• Forklift