Customer Service Representative

TEKsystems; Newtown (CT); On-site; USD 29,000 - 34,000; Full time

Benefits offered by this job

Medical Benefits

401(k) Plan

Life Insurance

Disability Insurance

HSA

Job summary

TEKsystems is seeking a Customer Service Representative – Manufacturing in Newtown, CT. You will process orders, communicate with customers about pricing and delivery, and coordinate with production, scheduling, shipping, and sales to meet expectations.

You should be organized, detail-oriented, and able to multitask in a fast-paced environment. Prior customer service experience is required; training is available for candidates with manufacturing exposure.

Qualifications

• Previous customer service experience is required.
• Experience in manufacturing or corrugated packaging is a plus, but not required. We are willing to train the right candidate.
• Strong communication, organizational, and problem-solving skills.
• Proficiency with Microsoft Office and basic computer systems.
• Ability to multitask and work effectively in a fast-paced environment.
• Positive attitude, reliability, and a strong work ethic.

Responsibilities

• Process customer orders accurately and efficiently.
• Communicate with customers regarding orders, pricing, and delivery schedules.
• Coordinate with production, scheduling, shipping, and sales to ensure customer expectations are met.
• Respond to customer inquiries and resolve issues professionally.
• Prepare quotes and maintain accurate customer records.
• Build strong, long-term relationships by providing exceptional customer service.

Skills

Customer service

Communication

Organization

Problem-solving

Microsoft Office

Tools

Microsoft Office

Job description

Description

Customer Service Representative – Manufacturing

A rapidly growing manufacturing company is seeking a motivated and customer-focused Customer Service Representative to join our team. We are looking for someone who is organized, detail-oriented, and thrives in a fast-paced manufacturing environment.

Responsibilities

• Process customer orders accurately and efficiently.

• Communicate with customers regarding orders, pricing, and delivery schedules.

• Coordinate with production, scheduling, shipping, and sales to ensure customer expectations are met.

• Respond to customer inquiries and resolve issues professionally.

• Prepare quotes and maintain accurate customer records.

• Build strong, long-term relationships by providing exceptional customer service.

Qualifications

• Previous customer service experience is required.

• Experience in manufacturing or corrugated packaging is a plus, but not required. We are willing to train the right candidate.

• Strong communication, organizational, and problem-solving skills.

• Proficiency with Microsoft Office and basic computer systems.

• Ability to multitask and work effectively in a fast-paced environment.

• Positive attitude, reliability, and a strong work ethic.

What We Offer

• Competitive pay based on experience.

• Full-time, stable employment.

• Opportunities for growth and advancement.

• A supportive team environment.

Job Type

Full-time

Work Location

In person

Experience Level

Intermediate Level

Job Type & Location

This is a Contract position based out of Newtown, CT.

Pay and Benefits

The pay range for this position is $21.00 - $25.00/hr.

Individual compensation offered for this position within this range will depend on many factors, including qualifications, skills, relevant experience, job knowledge, geographic location, internal equity, and other pertinent job-related factors.

Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following: Medical, dental & vision Critical Illness, Accident, and Hospital 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available Life Insurance (Voluntary Life & AD&D for the employee and dependents) Short and long-term disability Health Spending Account (HSA) Transportation benefits Employee Assistance Program Time Off/Leave (PTO, Vacation or Sick Leave)

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type

This is a fully onsite position in Newtown,CT.

Application Deadline

This position is anticipated to close on Sep 30, 2026.

San Francisco Fair Chance Ordinance

Pursuant to the San Francisco Fair Chance Ordinance, for all positions located in the city and county of San Francisco, we will consider for employment qualified applicants with arrest and conviction records.

Massachusetts Lie Detector

It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Use of Artificial Intelligence (AI)

We may use Artificial Intelligence (AI) to support parts of our hiring process, including sourcing, screening, and evaluating candidates. AI helps assess applications and qualifications, but final decisions are made by our hiring team. By applying, you acknowledge and agree that your application may be reviewed using AI tools.