Customer Service Representative

Gal Manufacturing, a Vantage Elevation Company; New York (NY); On-site; USD 31,684 - 38,572; Full time

Benefits offered by this job

Health benefits

401(k) match

Commuter benefits

PTO

Tuition reimbursement

EAP

Job summary

Gal Manufacturing, a Vantage Elevation Company, is seeking a Customer Service Representative in Bronx, NY. This full-time role provides first-line support for orders and customer inquiries, coordinating with Production, Scheduling, Engineering, and Logistics to ensure accurate and timely service.

Day shifts run 8:00 AM – 4:30 PM. Qualified candidates have a minimum of an Associate’s degree and 2+ years in customer service, with CRM/ERP and Microsoft Office proficiency to manage high-volume

Qualifications

• Associate’s degree required, bachelor’s degree preferred.
• 2+ years of experience in customer service, order management, or administrative support.
• Experience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred.
• Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.).
• Self-directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment.
• Strong phone presence and written communication skills.
• Strong problem-solving and decision-making abilities.

Responsibilities

• Provided superior service by understanding and responsively satisfying customer requirements
• Manage high-volume customer communications and order processing
• Provide customers with product knowledge and usage information
• Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns
• Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements
• Maintain accurate documentation in company systems
• Understand GAL’s best practices on a whole to help customers identify the correct person to speak to
• Knowledge of Customer preferences
• Customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)
• Follow established procedures and service standards to ensure consistency and accuracy

Skills

Customer service

Order management

Communication

Problem solving

Time management

Multitasking

Phone presence

Education

Associate’s degree

Bachelor’s degree

Tools

CRM software

ERP systems

Microsoft Office

Job description

Job Details

Job Location: G.A.L. Manufacturing Bronx - Bronx, NY 10451

Position Type: Full Time

Job Shift: Normal Business Hours

Job Category: Indirect Labor - IDC

Customer Service Representative Regular Position, Full Time Bronx, NY

About Us

Vantage Elevation, LLC is North America’s leading independent manufacturer of elevator components and systems. Vantage is comprised of eight business units including GAL Manufacturing; GAL Canada; Hollister-Whitney; Elevator Controls; Courion; Bore-Max; Thames Valley Controls and Vertical Dimensions. Through its brands, Vantage supplies almost all electro-mechanical devices used in contemporary elevators. The Vantage group employs over 900 staff in multiple locations across the United States, Canada, and United Kingdom.

Requirements

• Associate’s degree required, bachelor’s degree preferred
• 2+ years of experience in customer service, order management, or administrative support
• Experience working with CRM, ERP, or order entry systems; familiarity with order lifecycle management preferred
• Proficiency in Microsoft Office (Outlook, Excel, SharePoint, etc.)
• Self-directed with ability to prioritize tasks, manage time effectively, and handle multiple responsibilities in a fast-paced environment
• Strong phone presence and written communication skills
• Strong problem-solving and decision-making abilities

Duties and Responsibilities

• Provided superior service by understanding and responsively satisfying customer requirements
• Manage high-volume customer communications and order processing
• Provide customers with product knowledge and usage information
• Investigate and assist in resolving order discrepancies, shipping issues, and customer concerns
• Make recommendations to business unit on matters impacting account service such as inventory, chronic problems, and unique requirements
• Maintain accurate documentation in company systems
• Understand GAL’s best practices on a whole to help customers identify the correct person to speak to
• Knowledge of Customer preferences
• Customer liaison between internal GAL departments (Production, Scheduling, Engineering, Logistics, etc.)
• Follow established procedures and service standards to ensure consistency and accuracy

Benefits of Working With Us

• Salary for New York City Based Applicants: $23.00 and $28.00 (actual compensation will be determined based on experience, location, and in keeping with local legislation).
• Medical/Dental/Vision/Life Insurance
• HSA
• 401(K)/ Company Match/ Non-Elective
• Commuter Benefits (NYC)
• Generous Paid Time Off (PTO)
• Tuition Reimbursement
• Employee Assistance Program (EAP)
• Plum Benefits
• … and more!

Position Details

• Full time
• Day shifts, generally 8:00 AM – 4:30 PM
• Bronx, NY

Vantage Elevation, LLC provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.