Customer Service Representative

Vertex Elite Group; New York (NY); Hybrid; USD 55,000 - 76,000; Full time

Job summary

Vertex Elite Group in New York, NY is seeking a Customer Service Representative to join our busy office. You will handle inquiries, resolve issues, and maintain accurate customer records while collaborating with teams to improve service delivery.

The role emphasizes data-driven communication and quick problem solving, with a salary range of $55,000 to $75,809 per year. Office-based with possible hybrid options, and a focus on professional growth within a supportive team.

Qualifications

• Bachelor's degree in a related field.
• Experience with financial reporting or data visualization is a plus.
• Proficiency in data analysis software and strong communication skills.

Responsibilities

• Handling customer inquiries
• Resolving customer issues
• Maintaining customer records
• Assisting in customer service strategy development

Skills

Data analysis

Communication skills

Data visualization

Education

Bachelor's degree

High school diploma or equivalent

Tools

Microsoft Excel

PowerPoint

Job description

Vertex Elite Group is seeking a dedicated Customer Service Representative for a full-time position in New York, NY. This role involves providing exceptional customer support and ensuring customer satisfaction. The position offers an attractive compensation and benefits package.

As a Customer Service Representative, you will handle incoming customer inquiries, resolve customer issues, and maintain accurate records of customer interactions. You will also assist in developing and implementing customer service strategies to improve overall customer experience.

You will work closely with the customer service team in New York, NY, and collaborate with other departments to ensure seamless customer service. The workplace is located in New York, NY.

The salary range for this position is $55,000 - $75,809 per year, with benefits details not specified. This role involves a variety of tasks, including data analysis, report generation, and client communication. Employees will use tools like Microsoft Excel and PowerPoint to create and present data-driven insights. The workplace is typically an office environment, though remote work options may be considered. Requirements include a bachelor's degree in a related field, proficiency in data analysis software, and strong communication skills. Previous experience with financial reporting or data visualization is a plus. The position offers opportunities for professional growth and development within a supportive team.

To be successful in this role, you must have excellent communication skills, a customer-centric approach, and the ability to work in a fast-paced environment. Previous experience in customer service is preferred, and a high school diploma or equivalent is required.

• Handling customer inquiries
• resolving customer issues
• maintaining customer records
• assisting in customer service strategy developmentHigh school diploma or equivalent
• previous customer service experience preferred
• excellent communication skills
• customer-centric approach
• ability to work in a fast-paced environment