Customer Service Representative

MillerKnoll, Inc.; New York (NY); In loco; USD 60.000 - 68.000; Tempo pieno

Vantaggi offerti da questo lavoro

Medical Insurance

Prescription Drug Coverage

Dental Insurance

Vision Insurance

Health Savings Account

Dependent Day Care Savings Account

Life Insurance

Disability Insurance

Paid Time Off

Holidays

401(k)

Short/Long Term Disability

Descrizione del lavoro

MillerKnoll seeks a Customer Service Associate in New York to deliver an exceptional showroom experience. You will be the liaison between clients, Sales Teams, corporate groups, and vendors to ensure accurate orders and prompt issue resolution.

Your role involves coordinating service claims, providing timely updates, and supporting showroom operations with attention to high-end client expectations.

Competenze

• Bachelor's degree or equivalent experience required.
• 3+ years in customer service, retail, design, showroom, luxury goods, or related client-focused environment.
• Strong communication and relationship-building with clients and partners.
• Ability to manage multiple priorities with accuracy and attention to detail.
• Proven problem-solving skills for complex customer situations.
• Ability to work independently within established processes.

Mansioni

• Process, track, and fulfill customer orders with Sales and CS teams.
• Serve as primary contact for inquiries and manage issues to resolution.
• Coordinate service claims, repairs, replacements, and refunds with cross-functional teams.
• Research and resolve customer concerns while maintaining relationships.
• Provide proactive order updates on production, shipment, and delivery timelines.
• Support payment collection aligned with company policies.
• Maintain showroom sales tools, catalogs, and collateral for the team.
• Answer showroom inquiries and direct clients to the right sales resource.
• Support showroom coverage, client hospitality, and daily operations.

Conoscenze

Interpersonal communication

Customer service excellence

Multitasking

Problem solving

Organizational skills

Professional demeanor with high-end/ll

MS Office (Outlook, Word, Excel)

Formazione

Bachelor's degree or equivalent experience

Strumenti

Microsoft Office

Descrizione del lavoro

Why join us?

For nearly four decades, Holly Hunt has been the defining voice in modern luxury interiors. We offer exquisite furnishings, an unparalleled showroom experience, and unwavering service to the residential and commercial design trade.

During that time, we've stayed true to our passions, values, and deep beliefs-that well-designed spaces enrich one's life experience, that quality of materials and craftsmanship can never be compromised, and that supporting our clients with the tools and resources to create beautiful environments is the ultimate reward.

Our purpose is design for the good of humankind. It's the ideal we strive toward each day in everything we do. Being a part of MillerKnoll means being a part of something larger than your work team, or even your brand. We are redefining modern for the 21st century. And our success allows MillerKnoll to support causes that align with our values, so we can build a more sustainable, equitable, and beautiful future for everyone.

Customer Service Associate

HOLLY HUNT Enterprises, Inc.

Reports To: Showroom General Manager

Position Profile

The Customer Service Associate plays a critical role in delivering an exceptional client experience and supporting the successful execution of showroom operations. Serving as a key liaison between clients, Sales Associates, Corporate teams, and vendor partners, this role ensures orders are processed accurately, inquiries are resolved promptly, and issues are managed through completion.

Primary Responsibilities

• Partner with Sales Associates, Post-Delivery CS teams, and vendor partners to support the accurate processing, tracking, and fulfillment of customer orders.
• Serve as a primary point of contact for customer service inquiries, managing issues through resolution while delivering a high-touch client experience.
• Initiate and coordinate service claims, repairs, replacements, and refunds, collaborating with cross-functional teams to ensure timely resolution.
• Research, troubleshoot, and resolve customer concerns, identifying practical solutions while maintaining strong client relationships.
• Monitor order status and provide proactive updates regarding production timelines, shipment tracking, and delivery schedules.
• Partner with Post-Delivery CS teams to expedite priority orders and address time-sensitive client needs.
• Follow up on outstanding balances and support payment collection efforts in accordance with company policies.
• Maintain showroom sales tools, samples, catalogs, and collateral to ensure sales teams have current and accurate resources available.
• Answer incoming showroom inquiries and direct clients to the appropriate sales resource.
• Contribute to a collaborative showroom environment by supporting team members and assisting with showroom coverage, client hospitality, and daily operational needs.
• Demonstrate adaptability, professionalism, and sound judgment when managing competing priorities and evolving customer needs.

Minimum Qualifications

• Bachelor's degree or equivalent experience required
• 3+ years of experience in customer service, retail, design, showroom, luxury goods, or a related client-focused environment.
• Strong interpersonal and communication skills, with the ability to build credibility and rapport with clients and internal partners.
• Proven ability to manage multiple priorities while maintaining a high level of accuracy and attention to detail.
• Demonstrated problem-solving skills with the ability to navigate complex customer situations and identify effective solutions.
• Strong organizational skills and ability to work independently within established processes and guidelines.
• Professional presence and confidence interacting with high-end clientele and managing sensitive customer concerns.
• Proficiency in Microsoft Office applications, including Outlook, Word, and Excel.
• Ability to lift and move showroom materials and samples, up to 50 pounds as needed.

Who We Hire?

Simply put, we hire qualified applicants representing a wide range of backgrounds and abilities. Holly Hunt is comprised of people of all abilities, gender identities and expressions, ages, ethnicities, sexual orientations, veterans from every branch of military service, and more. Here, you can bring your whole self to work. We're committed to equal opportunity employment, including veterans and people with disabilities.

Compensation range for this role is $60,000.00 - $68,000.00. Relevant salary considerations will include candidate qualifications and experience, other business/organizational needs and market factors . You may also be eligible to receive a geographic premium, annual discretionary incentive and equity awards which are subject to the rules governing these programs. The company offers a full spectrum of benefits including Medical, Prescription Drug, Dental, Vision, Health Savings Account, Dependent Day Care Savings Account, Life Insurance, Disability and Other Insurance Plans, Paid Time Off (including Vacation and Parental Leave), Holidays, 401(k), and Short/Long Term Disability, in addition to other special perks reserved for our associates.

This organization participates in E-Verify Employment Eligibility Verification.

MillerKnoll complies with applicable disability laws and makes reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact MillerKnoll Talent Acquisition at [e-mail].