Customer Service Representative

Staffmark; New Orleans (LA); On-site; USD 21,000 - 22,000; Full time

Benefits offered by this job

Competitive Weekly Pay

Comprehensive Benefits

Life Insurance and Disability保险

Optional 401(k) Plan

Supportive Team Environment

Job summary

Staffmark is hiring a Customer Service Representative in New Orleans, LA. The role requires handling customer inquiries, solving problems, and maintaining accurate service records. You will support multiple channels, document interactions, and contribute to a positive customer experience.

The position offers competitive pay ($15.00–$16.00/hour) for 1st shift work, with a focus on reliable, professional service in a fast-paced office environment.

Qualifications

• Experience in customer service, call centers, or front-desk roles.
• Experience handling high-volume phone calls and providing professional support.
• Basic accounting, billing, or financial tasks is a plus.

Responsibilities

• Answer incoming calls with professionalism and empathy.
• Listen to customer concerns and provide accurate information and solutions.
• Enter and maintain customer records with high accuracy.
• Manage multiple priorities while meeting deadlines and maintaining service quality.
• Provide administrative support and data entry assistance as needed.
• Assist with basic accounting or financial tasks as required.
• Maintain organized records of customer interactions and service requests.

Skills

Customer service

Call center

Receptionist

Administrative support

Accounting

Education

High school diploma or GED

Job description

Now hiring for a Customer Service Representative
Location: New Orleans, LA
Pay Rate: $15.00 – $16.00 per hour
Schedule: 1st Shift 7:00am – 4:00pm

From “Hello” to “Happy Customer”. Be the Difference!

Looking for Customer Service Representative jobs in New Orleans where great communication makes a real difference? This opportunity lets you assist customers, solve problems, and build positive relationships while helping deliver outstanding service every day.

This opportunity is based on a Customer Service Representative career path and is being offered by Total Talent Solutions to qualified candidates.

Job Duties

• Serve as the first point of contact for customers by answering incoming calls with professionalism, empathy, and a customer-focused approach.
• Listen carefully to customer concerns and provide accurate information, support, and solutions.
• Enter, update, and maintain customer and service records with a high degree of accuracy.
• Manage multiple priorities while meeting deadlines and maintaining exceptional customer service.
• Provide administrative support, data entry, and documentation assistance as needed.
• Assist with basic accounting, billing, and financial-related tasks.
• Maintain detailed and organized records of customer interactions and service requests.
• Anticipate customer needs, take initiative, and complete tasks independently.
• Collaborate with management and team members to ensure smooth daily operations.

Education Requirements

• High school diploma or GED required.
• Additional customer service, business, or office training is beneficial.

Experience Requirements

• Previous customer service, call center, receptionist, administrative support, or office experience preferred.
• Experience handling high-volume phone calls and providing professional customer support.
• Accounting, bookkeeping, billing, or financial support experience is a plus.
• Strong organizational, multitasking, and problem-solving abilities.
• Ability to work independently with minimal supervision and take initiative when completing tasks.

Physical Capabilities

• Ability to sit, stand, and work at a computer for extended periods.
• Frequent use of a telephone, keyboard, and office equipment.
• Ability to occasionally lift and move boxes weighing up to 20-40 lbs.
• Ability to work in a fast-paced office environment while maintaining accuracy and professionalism.

Benefits

• Competitive Weekly Pay
• Comprehensive Benefits including medical, dental, and vision coverage.
• Life Insurance and Disability Insurance for added peace of mind.
• Optional 401(k) Plan to help you prepare for the future.
• Supportive Team Environment focused on professional growth and customer success.

“I learned so much working with Staffmark. Great introduction into the field. I moved into management quickly based on performance also.” — Total Talent Solution, Customer Service Rep

What You Will Do

As a Customer Service Representative you will assist customers by answering questions, resolving concerns, processing requests, maintaining accurate records, and providing timely follow-up. You will communicate professionally across multiple channels while documenting interactions, supporting internal teams, and helping deliver a positive customer experience through accurate, responsive, and courteous service.

• Key Responsibilities Answer incoming phone calls promptly with a calm, professional, and empathetic approach Listen carefully to caller needs and provide clear, accurate assistance Enter and maintain customer and service information with precision Manage multiple priorities while maintaining accuracy and efficiency Take initiative, anticipate next steps, and complete tasks without needing direction Provide administrative and data entry support Assist with basic accounting or financial tasks as needed

The Customer Service Representative provides essential customer support by responding to inquiries, resolving concerns, and maintaining positive communication throughout every interaction. This position requires professionalism, adaptability, and a commitment to customer satisfaction.

Successful Customer Service Representative professionals understand the value of active listening, clear communication, and accurate documentation while supporting efficient business operations. Strong interpersonal skills contribute to successful customer relationships.

This profession is well suited for individuals who enjoy helping customers and supporting organizational success.