Office Associate

Globaltize; United States; Hybrid; USD 11,000 - 14,000; Full time

Job summary

Globaltize is seeking a Customer Service Representative / Office Manager to serve as the operational backbone for a growing home services team. The role blends customer service with office management and requires coordinating with field technicians, processing payments, and supporting sales activities from a remote, home-based setup.

The position is fully remote with hybrid elements, offering a full-time Monday-Friday schedule during U.S.

Qualifications

• Experience in customer service, office administration, scheduling or similar operational roles.
• Strong written and verbal English communication, comfortable with US-based customers.
• Excellent organizational skills, attention to detail, ability to multi-task.
• Reliable, friendly, professional demeanor.

Responsibilities

• Handle client inquiries via phone, text, and email, resolving questions on the first call when possible.
• Schedule service appointments, route licensed field technicians, and keep teams updated for efficient service.
• Complete data entry, process client payments, pull office reports, assist with accounts receivable and collections.
• Field inbound sales calls, identify client needs, provide service information, and drive long-term retention.
• Support sales team with client data and collaborate with management on daily workflows.

Job description

• Job Title: Customer Service Representative / Office Manager
• Work Schedule: Full-Time, Monday-Friday (8:00 AM-5:00 PM U.S. Business Hours)
• Compensation: $8 - $10

Overview

Become the operational backbone and customer champion for a growing, people-first home services team!

We are a dedicated service company that truly believes in people—including our internal team, the residential and commercial clients we serve, and our local community. Built on trust, service excellence, and strong relationships, our organization provides essential property protection solutions to keep homes and businesses safe. We are looking for a reliable, customer-focused Customer Service Representative / Office Manager to lead daily remote operations. In this pivotal hybrid role, you will communicate directly with clients, route and coordinate field technicians, process payments, support sales activities, and ensure every service request is handled with speed and professionalism. If you are an organized, proactive multi-tasker who loves solving problems and maintaining a warm, professional culture, this is your opportunity to shine.

Key Responsibilities

• Customer Communication: Handle client inquiries via phone, text, and email, resolving questions and concerns on the first call whenever possible.
• Scheduling & Technician Dispatch: Schedule service appointments, route licensed field technicians, and keep technicians updated so jobs run efficiently.
• Administrative & Financial Operations: Complete precise data entry, process client payments, pull office reports, and assist with accounts receivable and collections.
• Sales Support & Retention: Field occasional inbound sales calls, identify client needs, provide service information, and drive long-term retention through exceptional follow-up.
• Operational Collaboration: Support the sales team with client data and collaborate closely with management on smooth daily office workflows.

Must-Have Requirements

• Relevant Background: Previous professional experience in customer service, office administration, scheduling, or a similar operational role.
• Communication Mastery: Strong written and verbal English communication skills, with complete comfort handling phone calls with U.S.-based customers.
• Problem-Solving & Detail: Excellent organizational skills, keen attention to detail, strong critical-thinking abilities, and the capacity to prioritize multiple tasks.
• Character & Mindset: A strong sense of responsibility, reliability, integrity, and a friendly, professional demeanor.
• Remote Workspace: Fully equipped to work independently in a remote setup with a reliable internet connection and professional home office space.

Nice-to-Have Requirements

• Industry & Field Experience: Background working with U.S.-based companies, or direct experience in pest control, home services, construction, or other field-service industries.
• Technical & Financial Skills: Hands-on experience with technician dispatching/scheduling, payment processing, accounts receivable, collections, or field-service management CRMs.
• Language Skills: Bilingual capability in Spanish and English.

Why Join Us

If you take pride in taking full ownership of your work and being the go-to person who keeps operations running like clockwork, this position will be an extremely rewarding home for your talent. You won't just be answering scripted calls; you will act as a true office anchor, bridging the gap between field technicians, sales management, and valued customers. We offer a dependable, full-time Monday-Friday schedule during core U.S. business hours, providing the perfect balance of consistent routine and dynamic daily tasks. You’ll join a culture that genuinely values its employees, respects independent problem solvers, and gives you the autonomy to keep the office moving forward. Picture yourself building meaningful relationships, taking charge of daily schedules, and driving real business impact from home,