Customer Service Representative

Prospect Infosys Inc; Nashville (TN); Hybrid; USD 42,000 - 54,000; Full time

Job summary

Prospect Infosys Inc. is seeking a detail-oriented paralegal/administrative support contractor for a 12-month hybrid role in downtown Nashville.

Requirements include a bachelor’s or associate degree, paralegal background a plus, and strong MS Office/SharePoint skills. Customer service experience is valued as part of a team-driven environment.

The position combines onsite collaboration with remote work based on team schedules, offering a practical path to extended engagement.

Qualifications

• Must have a bachelor’s or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or callcenter experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).

Skills

Time management

Communication

Attention to detail

Problem solving

Note-taking

Email organization

Prioritization

Customer service

Education

Bachelor's degree

Associate degree

Tools

Microsoft Word

Microsoft Excel

Microsoft Outlook

PowerPoint

SharePoint

Job description

• Must have a bachelor’s or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or callcenter experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.

Other Important Information

• The position is a hybrid position in downtown Nashville, TN. The contractor will work onsite and remotely based on the team’s schedule.
• The position is contract for 12 months with an opportunity to be extended.