Client Service Representative

Jobtailor; Wilmington (DE); On-site; USD 52,000 - 70,000; Full time

Job summary

Jobtailor seeks a detail-oriented professional to support clients and internal teams with timely, accurate responses. You will respond to inquiries via Outlook, Salesforce, or phone, review and process legal documents, and navigate multiple databases to fulfill requests.

Ideal candidates have strong customer service, research skills, and proficiency in MS Office; Salesforce experience is a plus. This role thrives in a fast-paced, team-oriented environment and requires excellent prioritization

Qualifications

• High attention to detail and accuracy.
• Strong prioritization and time management skills.
• Strong customer service skills.
• Problem-solving and research abilities.

Responsibilities

• Building relationships with clients to understand needs and concerns.
• Responding to customer inquiries in a professional, accurate, and timely fashion.
• Responding to inquiries via Outlook, Salesforce, or phone.
• Navigate quickly between multiple databases to fulfill requests.
• Review and process of legal documents.
• Research and analysis of legal documents.

Skills

Customer service

Attention to detail

Time management

Prioritization

Problem-solving

Research skills

Tools

Salesforce

MS Office

Outlook

Excel

Word

Job description

• Building relationships with our clients to better understand their unique needs and concerns
• Responding to customer inquiries in a professional, accurate, and in a timely fashion
• Responding to customer inquiries via Outlook, Salesforce, or phone
• Navigating quickly between multiple databases quickly and accurately
• Fulfilling requests and answering questions for internal customers
• Review and process of legal documents
• Research and analysis of legal documents

Requirements

• High attention to detail and accuracy
• Strong prioritization and time management skills
• Strong Customer Service Skills
• Problem-solving skills
• Strong research skills
• Strong computer skills and proficiency in MS Office: Word, Outlook, Excel
• Salesforce Experience a plus
• Energetic self-starter who thrives in a fast-paced, team-oriented environment

Core Competencies

Demonstrates strong customer service skills and attention to detail while effectively managing time and prioritizing tasks. Proficient in legal document review and analysis, with the ability to navigate multiple databases and utilize tools like Salesforce and MS Office.

Highest-signal resume keywords

• Customer Service Skills
• Legal Document Review
• Research Skills
• Salesforce Experience
• MS Office Proficiency

Hard Skills

• Legal Document Review
• Research Skills
• MS Office Proficiency
• Salesforce Experience

Soft Skills

• Attention to Detail
• Time Management
• Problem-Solving
• Prioritization

Tools & Technologies

• Salesforce
• MS Office
• Outlook
• Excel
• Word