Managed Care Specialist

Telnet, Inc.; Nashville, Northern (TN, KY); Hybrid; USD 42,000 - 60,000; Full time

Job summary

Telnet, Inc. is seeking a paralegal to support client eligibility for care programs, coordinate schedules, and conduct client interviews with data collection for attorney recommendations.

The role requires strong organizational, communication, and research skills, with experience in legal environments and a proven ability to manage multiple databases and deadlines.

Qualifications

• Must have a bachelor’s or associate degree.
• Background in Paralegal studies is a plus.
• Legal environment experience is a plus.
• Customer service or call center experience is a plus.
• Proven technical skills: Word, Excel, Outlook, PowerPoint, SharePoint, etc.
• Excellent time management with deadlines and minimal supervision.
• Excellent verbal and written communications.
• Keen attention to detail and deadlines.
• Strong time management, note-taking, and email organization.
• Critical thinking and problem-solving skills.

Responsibilities

• Determine individual and family eligibility for our Client’s care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Skills

Time management

Verbal communications

Written communications

Attention to detail

Note-taking

Email organization

Distribution skills

Critical thinking

Problem solving

Microsoft Word

Excel

Outlook

PowerPoint

SharePoint

Education

Bachelor’s or Associate degree

Tools

Paralegal software

Job description

• Determine individual and family eligibility for our Client’s care programs.
• Assist in coordinating and communicating schedules to internal/external Clients.
• Conduct client interviews, collect facts and information, and compile case data to provide recommendations to an attorney.
• Timely management of casework, including proper documentation and case resolution.
• Provide legal research, analysis of legal papers, and draft legal documents. Document findings accurately.
• Work efficiently / effectively in multiple databases to extract information.
• Attend workgroup meetings and participate in discussions.
• Assist leadership team, as necessary.

Requirements and Skills

• Must have a bachelor’s or associate degree.
• A background in Paralegal studies is a plus.
• Work experience in a Legal environment a plus.
• Customer service or call center experience a plus.
• Proven technical skills (e.g., Microsoft Word, Excel, Outlook, PowerPoint, SharePoint, etc.).
• Excellent time management skills with the ability to prioritize work to meet specific deadlines with minimal supervision.
• Excellent verbal and written communications skills.
• Keen attention to detail and adherence to deadlines.
• Strong time management, note-taking, email organization, and distribution skills.
• Critical thinking and problem-solving skills.