Customer Service Representative

Air Comfort, Inc; Murray (UT); On-site; USD 32,000 - 52,000; Full time

Job summary

Legacy Towing Inc. is seeking a dedicated Administrative Assistant/Impound Release Agent to support daily operations in a fast-paced towing environment. The role involves handling incoming calls, releasing impounded vehicles, and coordinating dispatch with tow drivers.

The position requires strong data entry and computer skills, professional phone etiquette, and the ability to maintain organized records in a 24-hour operation.

Qualifications

• Must have a high school diploma or equivalent.
• Strong computer and data entry skills required.
• Experience in office assistance, dispatch operations, or customer service preferred.
• Excellent phone etiquette and customer service abilities.
• Clear written communication and proficient word processing skills.

Responsibilities

• Answer incoming phone calls and provide prompt, courteous assistance to customers.
• Dispatch tow drivers using mobile phone applications and other communication tools.
• Process cash and card transactions accurately for impound releases.
• Maintain and update paperwork, documents, and electronic records.
• Organize and keep office common areas tidy and functional.
• Perform general clerical duties, including word processing and data entry.
• Create, maintain, and enter information into company databases.

Skills

Data entry

Phone etiquette

Word processing

Customer service

Interpersonal skills

Education

High school diploma

Job description

Legacy Towing Inc. is a dynamic and growing company seeking a dedicated full-time Administrative Assistant/Impound Release Agent. This role is crucial in ensuring smooth operations by handling incoming phone calls, releasing impounded vehicles, and dispatching tows. As a 24-hour business, we offer a variety of shifts to accommodate different schedules, with a current need of Thursday-Sunday shift coverage from 7pm-5am. We pride ourselves on our commitment to customer service and efficiency, making us a leader in the towing industry.

Responsibilities

• Answer incoming phone calls and provide prompt, courteous assistance to customers.
• Dispatch tow drivers using mobile phone applications and other communication tools.
• Process cash and card transactions accurately for impound releases.
• Maintain and update paperwork, documents, and electronic records.
• Organize and keep office common areas tidy and functional.
• Perform general clerical duties, including word processing and data entry.
• Create, maintain, and enter information into company databases.

Qualifications

• High school diploma.
• Strong computer and data entry skills (required).
• Experience in office assistance, dispatch operations, or customer service (preferred).
• Excellent phone etiquette and customer service abilities.
• Clear written communication and proficiency with word processing tasks.
• Friendly and professional demeanor with strong interpersonal skills.
• Ability to remain calm and effective in stressful situations and work independently with minimal supervision.