Impound Administrative Associate

JNI Hauling LLC; Florissant (MO); On-site; USD 32,000 - 42,000; Full time

Benefits offered by this job

Medical, Dental & Vision

Incentive Pay

Shift Differential

Paid Time Off

401(k) Match

Life Insurance

Supplemental Accident, STD & Critical

Work Life Balance

Job summary

JNI Hauling LLC is seeking a Lot Impound Administration Associate to oversee impounded vehicles, maintain records, and assist customers with retrieval. You will monitor the lot, verify information, enforce policies, and keep the impound area secure and organized.

You will handle vehicle pricing, intake records, front-office inquiries, and communication with law enforcement and towing partners, while ensuring accurate documentation and respectful customer interactions.

Qualifications

• High school diploma or equivalent.
• Experience in vehicle impound, towing, or security preferred.
• Experience with vehicle titles preferred.
• Strong communication and customer service skills.
• Basic computer skills for data entry and record-keeping.
• Ability to work outdoors and lift up to 25 lbs.

Responsibilities

• Overseeing impounded vehicles and maintaining records.
• Assist customers with vehicle retrieval and explain impound fees.
• Monitor the lot and enforce company policies.
• Update databases with vehicle status and release information.
• Inspect impounded vehicles for damages or unauthorized access.
• Coordinate with law enforcement, towing companies, and other agencies.
• Answer multi-line phones and document notes in vehicle records.
• Enforce safety regulations and compliance with local laws.

Skills

Attention to detail

Customer service

Communication

Data entry

Outdoor work

Education

High school diploma or equivalent

Job description

JNI Hauling LLC is the parent company of A2B Towing, Bolin Towing, A&A Towing Services, Cardinal & Hoods.

Our mission is to deliver dedication to the highest quality of customer service and to do so with a sense of warmth, friendliness, individual pride, and company spirit.

Job Summary:

The Lot Impound Administration Associate is responsible for overseeing and maintaining impounded vehicles, ensuring accurate record-keeping, and assisting customers with vehicle retrieval. This role involves monitoring the lot, verifying vehicle information, enforcing company policies, and maintaining a secure and organized impound area.

Key Responsibilities:

Vehicle Pricing & Intake: Maintain records of impounded vehicles, ensuring accurate documentation and proper storage.

Customer Interaction & Front Office: Provide information to customers retrieving their vehicles, explain impound fees, and process payments.

Security & Compliance: Monitor the lot to prevent unauthorized access and ensure all vehicles remain accounted for.

Record-Keeping: Update databases with vehicle status, dates of impound, and release information.

Inspection & Maintenance: Regularly inspect impounded vehicles for damages or unauthorized access.

Communication: Coordinate with law enforcement, towing companies, and other agencies regarding impounded vehicles.

Phone & Call Documentation: Answering multi-line phones while entering notes into vehicle records

Policy Enforcement: Ensure compliance with local laws, company policies, and safety regulations.

Qualifications:

High school diploma or equivalent.

Prior experience in vehicle impound, towing, or security preferred.

Experience working with vehicle titles preferred.

Strong communication and customer service skills.

Ability to handle disputes and difficult customer interactions professionally.

Basic computer skills for data entry and record-keeping.

Ability to work in outdoor conditions as needed.

Work Conditions:

Exposure to varying weather conditions.

Some physical labor, including walking and lifting up to 25 lbs.

FT Monday-Friday 7am-5pm, rotating Saturday mornings, some holidays as needed.

We Offer Competitive Benefits

• Medical, Dental & Vision
• Incentive Pay & Shift Differential for night and weekend drivers
• Paid Time Off
• Company Match 401(k)
• Company Sponsored Life Insurance
• Supplemental Accident, STD & Critical Illness coverage
• Work Life Balance