Towing Dispatcher (PART-TIME)

Campus Automotive; Blacksburg (VA); On-site; USD 17,000 - 25,000; Part time

Job summary

Campus Automotive in Blacksburg, VA is seeking a part-time dispatcher for our towing department. You will answer calls from customers, motor clubs, and police to coordinate towing and roadside assistance, dispatch drivers, and manage paperwork.

This role requires flexibility including nights and weekends. Ideal candidates have strong customer service, can multitask in a fast-paced environment, pass a pre-employment background check and drug screening, and work effectively with drivers and

Qualifications

• Excellent customer service and interpersonal skills required.
• Ability to multi-task in a fast-paced environment.
• Flexible schedule including nights and weekends.
• Must pass pre-employment background screening and drug screening.

Responsibilities

• Answer incoming phone calls from customers, motor clubs, and police departments requesting towing/roadside assistance.
• Gather customer information to provide towing/roadside assistance service.
• Enter and dispatch service calls to drivers using our electronic dispatch system.
• Contact towing customers to coordinate services.
• Process driver paperwork.
• Release impounded vehicles to owners.

Skills

Customer service

Interpersonal skills

Multi-tasking

Background check

Drug screening

Tools

Dispatch software

Job description

We are currently accepting applications for a part time dispatcher for our towing department. Must be able to work a flexible schedule INCLUDING NIGHTS AND WEEKENDS.

Job duties include;

• Answering incoming phone calls from customers, motor clubs, and police departments requesting towing/roadside assistance.


• Gathering customer information in order to provide towing/roadside assistance service.


• Entering and dispatching service calls to drivers using our electronic dispatch system


• Contacting towing customers to assist with service.


• Processing driver paperwork.


• Releasing impounded vehicles to their owners.

Qualified candidates must possess excellent customer service and interpersonal skills, the ability to multi-task in an often fast-paced environment, the ability to work a flexible schedule mostly consisting of weekend hours. They must also be able to pass a pre-employment background screening as well as a drug screening.