Customer Service Representative

Performance Foodservice; Mount Pleasant (Westmoreland County); On-site; USD 29,000 - 36,000; Full time

Job summary

Performance Foodservice in Mount Pleasant, PA is seeking a Customer Service Representative to assist customers with orders, process credits, and coordinate with vendors. You will input orders, credits, and invoicing information, ensuring accuracy and timely processing.

You will work with customers, vendors, and co-workers to provide professional assistance. The ideal candidate has 6-12 months in customer service or call center experience, preferably within the foodservice industry, and a

Qualifications

• Experience in customer service, call center, or related area.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Attend training and Customer Service meetings.

Skills

Customer service

Education

High School Diploma/GED

Job description

Job Description

This is not a remote position.

Responsible for assisting all customers with order entries and any inquiries regarding the company. In addition, responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Solves customer problems and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers professionally ensuring questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

Input customer orders.

Input customer credits.

Input order and invoicing information accurately and in a timely manner.

Assist customers with orders and problems. Contact vendors and requests samples for customers.

Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.

Perform administrative responsibilties such as checking faxes and mail on a daily basis, writing sample requests and special orders when necessary.

Attend training and Customer Service meetings.

Performs other related duties as assigned.

Required Qualifications

Required Education: High School Diploma/GED or Equivalent Experience

Required Experience: 6 - 12 Months

Customer service, call center and / or related area.

Preferred Education: High School Diploma/GED or Equivalent Experience

Preferred Experience: 1 - 2 Years

Customer service, call center and / or related area within foodservice industry.