Customer Service Rep

Performance Foodservice; Shreveport (LA); On-site; USD 32,000 - 38,000; Full time

Job summary

Performance Foodservice is seeking a Customer Service representative to assist customers with order entries and inquiries regarding products and services. The CSR will ensure timely, accurate responses and act as a reliable liaison with customers, vendors, and coworkers.

The role involves inputting orders and credits, handling invoicing details, and guiding customers through our online ordering portal while attending training sessions and meetings.

Qualifications

• Customer service experience preferred, call center or related area helpful.
• Attention to detail and accuracy in data entry and order processing.
• Professional communication with customers, vendors, and team members.

Responsibilities

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes, emails, and EDI daily.
• Attends training and Customer Service meetings.
• Assists customers in finding alternative or new products when original request is unavailable.
• Walk customers through our online order portal after pre-orders and special orders.
• Verify orders and customer quantities by running reports. Logs customer interactions and transactions.
• Performs other duties as assigned
• Complies with all policies and standard

Skills

Customer service

Data entry

Telephone support

Education

High School Diploma/GED or Equivalent Experience Required

Job description

Job Description

The primary role of the Customer Service representative (CSR) is responsible for assisting all customers with

The primary role of the Customer Service representative (CSR) is responsible for assisting all customers with order entries and any inquiries regarding the company's product and services. In addition, they are responsible for keeping all customers satisfied and happy with the company as their distributor and to accommodate them as best possible. Interact with customer to address their concerns and deal with a variety of concrete variables in situations where standardization exists. Communicates and interacts with customers, vendors and co-workers in a professional manner. Ensures all questions are answered accurately and in a timely manner. Functions as a team member within the department and organization, as required, and perform any duty assigned to best serve the company.

• Input customer orders.
• Input customer credits.
• Input order and invoicing information accurately and in a timely manner.
• Assist customers with orders and problems. Contact vendors and requests samples for customers.
• Provide informative and professional assistance when working with the public, customers, vendors, and co-workers.
• Perform administrative responsibilities such as checking faxes, emails, and EDI on a daily basis. As well

writing sample requests and special orders when necessary.

• Attend training and Customer Service meetings.
• Assists customers in finding alternative or new products when original request is unavailable
• After pre- order and special orders. Responsible for walking customers through our online order portal.

Verify orders and customer quantities by running reports. Logs customer interactions and transactions.

• Performs other duties as assigned
• Complies with all policies and standard

Required Qualifications

High School Diploma/GED or Equivalent Experience Required

6 Months - 1 Year Customer service, call center and / or related area Required