K9 Resorts Full-Time Customer Service Representative

K9 Resorts; Fairfield (NJ); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts

Job summary

K9 Resorts in Fairfield, New Jersey, is seeking a Customer Service Representative to deliver a luxury experience for dogs and their owners. In this full-time role, you'll be the face of the brand, driving client interactions and ensuring outstanding service.

The ideal candidate should be passionate about dogs, possess strong sales skills, and excel in a fast-paced team environment. Benefits include health insurance, 401(k), flexible scheduling, and employee perks.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Availability for weekends and holidays required.

Responsibilities

• Deliver 5‑Star service at every interaction.
• Convert inquiries into reservations.
• Lead engaging tours showcasing the facility.
• Monitor pet health and behavior.

Skills

Sales mindset

Excellent communication

Multitasking

Tech comfort (POS systems, Microsoft Office)

Job description

Customer Service Representative

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award‑winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high‑energy, sales‑driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales

• Deliver 5‑Star service at every interaction—phone, in‑person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast‑paced, team‑driven environment
• Tech‑comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

We take care of our team so they can take care of our guests:

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.

Apply today and be the face of luxury pet care!