K9 Resorts Full-Time Customer Service Representative

K9 Resorts; Stamford (CT); On-site; USD 35,000 - 45,000; Full time

Benefits offered by this job

401(k) with company participation

Health, dental, and vision benefits

Flexible scheduling

Training & development programs

Employee discounts and perks

Job summary

K9 Resorts in Stamford, Connecticut, is seeking a high-energy, sales-driven Customer Service Representative to deliver exceptional service and create unforgettable experiences for pet owners. This role is key at the front desk, driving guest experience and business growth.

Responsibilities include providing unmatched service, converting inquiries, and leading facility tours. Ideal candidates will be passionate about animals, possess excellent communication skills, and have the ability to thrive in a fast-paced environment.

Enjoy benefits such as health insurance and flexible scheduling at a leading luxury pet care resort.

Qualifications

• Passion for dogs and understanding of pet parent expectations.
• Ability to thrive in a fast-paced, team-driven environment.
• Weekend and holiday availability required.

Responsibilities

• Deliver 5-Star service at every interaction—phone, in-person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Lead engaging tours showcasing our luxury facility and standards.

Skills

Sales mindset

Excellent communication

Multitasking skills

Tech-comfortable

Tools

POS systems

Microsoft Office

Job description

Customer Service Representative

LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award‑winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high‑energy, sales‑driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales

• Deliver 5‑Star service at every interaction—phone, in‑person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast‑paced, team‑driven environment
• Tech‑comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

We take care of our team so they can take care of our guests:

• 401(k) with company participation
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.

Apply today and be the face of luxury pet care!