K9 Resorts Full-Time Customer Service Representative

Luxury Pet Hotel Investment; Town of Penfield (NY); Sur place; USD 25 000 - 33 000; Plein temps

Avantages offerts par ce poste

401(k)

Health, dental, and vision benefits

Flexible scheduling

Training programs

Employee discounts

Résumé du poste

LPHI | K9 Resorts seeks a Customer Service Representative to be the face of our luxury pet care resorts, driving guest experience and business growth. You will engage clients via phone, walk them through tours, and upsell services in a fast-paced team setting.

Ideal candidates show passion for dogs, strong communication, and a sales mindset, with weekend availability and comfort with POS systems and scheduling tools. Training and growth opportunities available.

Qualifications

• Passion for dogs and customer service excellence.
• Strong sales mindset with ability to close and upsell.
• Excellent communication and multitasking in a fast-paced team setting.

Responsabilités

• Deliver 5-star service via phone, in person, and email.
• Convert inquiries into reservations and tours into enrollments.
• Recommend services, packages, and upgrades tailored to each pet.
• Lead tours showcasing the facility and standards.
• Represent the brand at local events and community outreach.
• Check pets in/out and ensure accurate accommodations and care instructions.
• Document feeding, medications, and special instructions with precision.
• Assist with daycare, play sessions, and basic pet care tasks.
• Monitor pet health and behavior, escalating concerns promptly.
• Maintain cleanliness and sanitation standards throughout the resort.

Connaissances

Sales mindset

Communication

Multitasking

Tech-savvy

Weekend availability

Team player

Outils

POS systems

Scheduling software

Microsoft Office

Description du poste

Customer Service Representative
LPHI | K9 Resorts

FLSA: Full-Time Hourly Non-Exempt

At K9 Resorts, we deliver a luxury experience for dogs and peace of mind for their owners. Our award-winning pet care resorts combine premium boarding, daycare, and grooming with unmatched customer service. We’re looking for a high-energy, sales-driven Customer Service Representative to be the face of our brand and create unforgettable client experiences.

What You’ll Do

As a CSR, you’re not just working the front desk—you’re driving the guest experience and business growth.

Client Experience & Sales:

• Deliver 5-Star service at every interaction—phone, in-person, and email
• Convert inquiries into reservations and tours into enrollments
• Confidently recommend services, packages, and upgrades tailored to each pet
• Lead engaging tours showcasing our luxury facility and standards
• Serve as a brand ambassador at local events and community outreach

Pet Care & Operations:

• Check pets in/out and ensure accurate accommodations and care instructions
• Document feeding, medications, and special instructions with precision
• Assist with daycare, play sessions, and basic pet care tasks
• Monitor pet health and behavior, escalating concerns immediately
• Maintain cleanliness and sanitation standards throughout the resort

What We’re Looking For

• Passion for dogs and understanding of pet parent expectations
• Strong sales mindset with confidence in closing and upselling services
• Excellent communication and multitasking skills
• Ability to thrive in a fast-paced, team-driven environment
• Tech-comfortable (POS systems, scheduling, Microsoft Office)
• Weekend and holiday availability required

What You’ll Get

We take care of our team so they can take care of our guests:

• 401(k)
• Health, dental, and vision benefits
• Flexible scheduling
• Training & development programs
• Employee discounts and perks

Why K9 Resorts?

This role sets the tone for every guest experience. If you’re someone who loves people and pets—and knows how to turn great service into lasting relationships—you’ll thrive here.