Customer Service Representative

Natural Factors; Monroe (WA); Hybrid; USD 28,929 - 35,817; Full time

Benefits offered by this job

Best in class benefits

Health and dependent FSA

401(k) with company match

Wellness days

Vacation days

Paid holidays

Employee assistance program

Job summary

Natural Factors is seeking a Customer Service Representative to join our team in Monroe, WA. The role processes orders accurately, provides product information, and delivers exceptional service to internal and external customers.

We offer a hybrid schedule (3 days onsite, 2 days remote) after a 90-day onsite onboarding, with a Monday–Friday 8:00am–4:30pm window. The position emphasizes problem-solving and customer-focused service.

Qualifications

• 2–3 years in customer service and data entry.
• Proficiency in Microsoft Office (Word, Excel, SharePoint, Outlook, Teams).
• Detail-oriented with professional communication (written, verbal).
• Experience handling high-profile accounts and resolving issues.
• Ability to adapt in a deadline-driven environment.

Responsibilities

• Answer calls to process orders and promote information.
• Resolve customer complaints with timely solutions.
• Process orders received by fax, email, online, or EDI within 24 hours.
• Collaborate with outside sales to serve retail accounts.
• Coordinate with CS, Sales, AR and Shipping to ensure 24-hour turnaround.

Skills

Customer service

Data entry

Problem solving

Communication skills

Tools

Microsoft Office

SharePoint

Outlook

Teams

Job description

Posted Tuesday, July 28, 2026 at 10:00 AM

Are you a detail-oriented and customer-focused professional looking for an exciting opportunity? We are seeking aCustomer Service Representativeto join our team! In this role, you willbe responsible forprocessing customer orders accurately and efficiently while delivering industry-leadingservice. You will also provide essential information about our products, promotions, and services to bothinternal and external customers. Ifyou thriveatproblem-solving, and are passionate about providing exceptional customer experiences,we’dlove to hear from you!

We are a growing company and a leading manufacturer of nutritional supplements, dedicated to enhancing the wellbeing of our customers.

This position pays:$21.00-$26.00/hour

A DayInTheLife ofACustomer Service Representative:

• Answer customer calls in a professional,timelyand friendly manner to process orders, provide promotional information, and advise of out of stocks
• Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
• Accurately and efficiently process customer orders received by fax/email/online and/or EDI within 24-hour turnaround
• Collaborate with outside sales representatives to provide best-in-class service toretail customers (or accounts)
• Work closely with Customer Service team, Sales Representatives, Accounts Receivable and the Shipping department to ensure orders are entered and processed within 24-hour turnaround period
• Work with Finance team to resolve customers' service or billing complaints by performing activities such as exchanging merchandise, refunding, and adjusting bills (invoices vs bills or balances)
• You will worka set schedule ofMonday to Friday 8:00am –4:30pm
• This is a hybrid position (3 days onsite, 2 days remote) based in Monroe, WA, but with the expectation to work fully onsite for the first 90 days

What We're LookingForFromYou:

• Minimum of 2-3 years in customer service and data entry
• Proficiency in computer applications, including Microsoft Office (Word, Excel, SharePoint, Outlook, Teams)
• Detail-oriented with professional appearance and communication skills – written, verbal, and non-verbal
• Proven ability to deal with high profile accounts and customers, with high success rate of resolving customer issues
• Skilled in providing outstanding customer service to both internal and external customers
• Calm and comfortable with change in a deadline-driven environment

What You Should Know About Us:

• Challenge yourself by working in a fast-paced work environment
• Work for a company that cares about its staff and has a meaningful mission to improve the lives and well-being of its customers
• A chance to work on process improvement initiatives and contribute to sustainability efforts
• A dynamic and collaborative work environment where yourexpertisemakes a real impact
• Work in a facility where safety and cleanliness are highly regarded

Our Team's Favorite PerksAndBenefits:

• Bestin class benefits because we care about your health and wellness!
• Physical Health
• Healthand dependent FSA
• Employer-paid life and long-term disability insurance
• 401(k)with company match
• Financial planning and education sessions
• Discounton company products
• Shiftdifferentials for afternoon and night shift positions
• On demand pay
• Emotional Health
• Wellnessdays –10 daysper year to use for personal days, mental health days, or sick days
• Vacation days –15daysper year
• 10paid holidays per year
• Employee Assistance Program (EAP)
• Employeeappreciation eventsand lunches