Customer Service Representative

Boutique Recruiting; Centennial (CO); On-site; USD 37,000 - 41,000; Full time

Benefits offered by this job

Kaiser health plan upon conversion

Two weeks paid time off upon temporary

Job summary

Boutique Recruiting is seeking a detail-oriented Customer Service Representative in Centennial, CO, onsite to support customers and internal teams. You will handle phone and email inquiries, prepare quotes, provide order updates, and update pricing while building knowledge of an extensive product catalog.

The ideal candidate has 1–3 years of B2B e-commerce CS experience, excellent written communication, and the ability to work independently.

Qualifications

• 1–3 years of customer service experience in a B2B environment with physical products.

Responsibilities

• Respond to customer emails and phone inquiries professionally.
• Prepare product and shipping quotes and provide lead times.
• Update website pricing and maintain accurate customer/order data.

Skills

Customer service

B2B e-commerce

Written communication

Outlook/M365

Independent work

Tools

Microsoft Outlook

Microsoft 365

Job description

Position Title: Customer Service Representative

Salary Range: $27–$30 per hour, depending on experience

About: A growing provider of cleanroom, laboratory, and manufacturing products is seeking a detail-oriented Customer Service Representative to support its customers and internal team. This onsite role will respond to phone and email inquiries, prepare product and shipping quotes, provide order updates, process customer requests, update website pricing, and build knowledge across an extensive product catalog. The ideal candidate is a reliable, tech-savvy self-starter with B2B e-commerce customer service experience, excellent written communication skills, and the confidence to ask thoughtful questions and work independently.

Responsibilities

• Monitor two customer service inboxes and respond to customer emails professionally and accurately
• Answer incoming phone calls and address product, order, pricing, and shipping questions
• Prepare product quotes, shipping quotes, and other customer documentation
• Process customer requests and provide current lead times for existing and prospective orders
• Follow up with customers regarding quotes, orders, product availability, and delivery timelines
• Reconnect with previous customers to identify repeat purchasing needs and additional product opportunities
• Learn an extensive catalog of cleanroom, laboratory, and manufacturing products
• Provide customers with confident, accurate product information as knowledge develops
• Complete basic website updates, including product pricing changes
• Maintain accurate customer and order information across internal systems
• Support basic data entry, Canva projects, and website-related tasks as needed
• Take clear notes, ask thoughtful questions, and follow through on assigned work independently

Requirements

• 1–3 years of customer service experience in a B2B e-commerce environment involving physical products
• Experience working for a distributor, manufacturer, or similar product-based organization
• Excellent written and verbal communication skills
• Ability to write polished, professional customer service emails
• Strong attention to detail, organization, and follow-through
• Proven reliability, punctuality, and consistency in an onsite work environment
• Strong technical aptitude and the ability to learn new systems quickly
• Ability to troubleshoot, solve problems, and work independently
• Self-directed approach with the confidence to ask smart questions when clarification is needed
• Proficiency with Microsoft Outlook and Microsoft 365

Benefits

• Benefits available during the temporary employment period through Boutique Recruiting
• Employer-paid Kaiser health plan upon conversion to permanent employment
• Two weeks of paid time off upon conversion
• Paid major holidays upon conversion
• Opportunity to transition into a permanent position