Customer Service Representative

Shah Eye Center; Mission (TX); On-site; USD 17,000 - 18,000; Full time

Job summary

Shah Eye Center in Mission, TX is seeking a Call Center Customer Service Representative to handle inquiries, schedule appointments, and provide information on eye procedures and financing. The role is full-time and on-site, with a hourly pay rate of $12.00–$13.00.

The position requires at least one year of customer service experience, excellent phone skills, bilingual English/Spanish, and familiarity with Nextech Software.

Qualifications

• Minimum of one year customer service experience.
• Excellent telephone communication skills.
• Ability to multi-task: answer calls, document and summarize details, while speaking to callers.
• Organizational skills and attention to detail.
• Knowledge of medical terminology.
• Bilingual (English/Spanish).

Responsibilities

• Screen incoming calls providing prospective patients with information on medical procedures, costs and financing.
• Use customer service skills when dealing with patients over the phone.
• Route calls or take messages.
• Ensure demographic and insurance information is accurate and collected.
• Schedule/Reschedule appointments using Nextech Software.
• Call patients to remind them of upcoming appointments.
• Follow up on missed appointments.
• Check voicemail and return calls.
• Maintain daily patient count per doctor/location.
• Verify and organize fax folders and chart information.
• Assist with Call Center training and other duties as assigned.

Skills

Customer service experience

Telephone communication

Multi-tasking

Organizational skills

Medical terminology

Bilingual English/Spanish

Tools

Nextech Software

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Call Center Full Time Mission, TX, US

Salary Range: $12.00 To $13.00 Hourly

Call Center Customer Service Representative/Operator screens income calls regarding general information, eye medical procedures, cost and financing. Customer Service Representative provides service information, resolves customer complaints, offers solutions, and follows up to ensure customer satisfaction. Responsible for Scheduling and updating appointments, and updates demographic information during and after a call. Ensures that the image of Shah Eye Center is represented with utmost professionalism.

Work Experience Requirements

• Minimum of one year customer service experience
• Excellent telephone communication skills
• Ability to multi-task: answer calls, document and summarize details, while speaking to callers
• Organizational skills and attention to detail
• Knowledge of medical terminology
• B ilingual (English/Spanish)

Job Responsibilities and Duties

At all times, employee is responsible for:

• Protecting the physician’s license;
• Maintaining confidential any and all information accessible while performing job duties;
• Staying in compliance with Medicare, Medicaid, OSHA, HIPAA, OIG, and any other legal and/or contractual obligations.

Duties of the Job:

• Screen incoming calls providing prospective patients with relevant information including but not limited to: medical procedures, cost and financing, general practice information.
• Uses customer service skills when dealing with patients over the phone
• Routes calls or takes messages.
• Ensures that all demographic information is correct and that all insurance information is collected.
• Schedules/Reschedules appointments for patients using Nextech Software.
• C alls patient to remind them of appointment prior to service.
• Contacts/Verifies missed appointments/yearly’s for follow up.
• Check company voicemail and return phone calls.
• keep up with daily daily patient count for easy glance of current numbers per doctor/location.
• Verify Fax Folder; distribute into designated folders and import any information needed into patient’s chart.
• Assist with new hire training for Call Center.
• Other duties as assigned.

Working hours are Monday - Friday
8:00 am - 5:00 pm
8:30 am -5:30 pm
9:00am - 6:00 pm
schedules are set to have 40 hours per week