Customer Service Representative

Medica USA; Minnetonka (MN); On-site; USD 55,000 - 60,000; Full time

Benefits offered by this job

Competitive Compensation

Paid Time Off

Job summary

A leading medical device company in the United States is seeking a Customer Service Representative to enhance customer service through effective order fulfillment and support. The ideal candidate will excel in communication, multitasking, and time management. Responsibilities include managing customer accounts, tracking shipments, and ensuring outstanding service levels. Compensation ranges from $55,000 to $60,000 annually. This position offers a dynamic work environment focused on improving customer experiences.

Qualifications

• Previous experience as a Customer Service Representative or in a similar role is preferred.
• Must be friendly and calm under pressure.
• Strong organizational skills required.

Responsibilities

• Provide outstanding customer service and support improvements in operational execution.
• Communicate with customers through email, inbound and outbound phone calls.
• Manage customer account activity including fulfilling orders and handling complaints.
• Coordinate transportation providers to ensure prompt shipment movement.
• Respond to customer inquiries and document all interactions.

Skills

Excellent phone and verbal communication skills

Ability to work well under pressure

Comfortable using computers and customer management software

Understanding of active listening techniques

Ability to multi-task, prioritize and manage time effectively

Education

High school diploma/GED

Job description

Future Opening: Customer Service Representative

• Competitive Compensation
• Paid Time Off

Job Summary

We are seeking a Customer Service Representative to join our team. In this role, you will establish, maintain and enhance customer service via timely order fulfillment, and providing exemplary customer support. The job is also responsible for entering purchase orders, tracking demand and backorders, complaint and incident reporting and supporting post-sales issue resolutions. communicate with customers to identify their needs, process requests, elevate complaints, and provide helpful solutions that ensure they have a great customer service experience with our company. The ideal candidate is friendly, computer savvy, and is able to remain calm under pressure.

Responsibilities

• Provide outstanding customer service and support improvements in operational execution to ensure service levels are achieved and exceeded.
• Communicates with customers through email, inbound and outbound phone calls.
• Manages customer account activity including, but are not limited to; customer order fulfillment, customer backorders/substitutes, product change requests, new/lost business submissions and coordinating any customer questions / issues that may arise.
• Provides outsourced services to customers relating to purchase orders, invoicing, reimbursement, and/or other services by acting as a liaison in problem-solving, research and problem/dispute resolution.
• Coordinate transportation/shipping providers to ensure prompt and proper movement or shipments.
• Respond to customer inquiries and refer clients to proper channels.
• Review purchase orders and shipping documents to ensure logistics accuracy.
• Communicate customer issues with operations team and devise ways of improving the customer experience, including helping to resolve customer problems and complaints.
• Working with transportation/shipping providers making special arrangements to ensure prompt delivery of goods as needed.
• Tracking all inbound and outbound shipments.
• Track shipment pricing and invoices.
• Ensure that the quality of services provided meets the required standards.
• Operate a forklift.
• Hands on with outbound and inbound shipments.
• Document all customer interactions.

Qualifications

• High school diploma/GED
• Previous experience as a Customer Service Representative or in a similar role is preferred
• Comfortable using computers and customer management software
• Excellent phone and verbal communication skills
• Understanding of active listening techniques
• Ability to work well under pressure
• Ability to multi-task, prioritize and manage time effectively with great organization skills

Compensation: $55,000.00 - $60,000.00 per year

Medica USA Inc. was recently founded in Delaware, USA, and is fully controlled by Medica Spa.

Medica group designs and produces a wide range of disposable medical devices, electromedical equipment and develops fully automatic high productivity machinery. The technological edge of the company is based on the extrusion of hollow fiber membranes for hemofiltration, plasmapheresis and water ultrafiltration.

Over the years, R&D activities have been integrated with a highly automated production systems in five different facilities, four in Italy and one in Tunisia, and two commercial entities in US and in China.

Thanks to the Group, Medica is able to customize products and offer disposable specifically designed by the customers’ demand.

Medica Usa Inc. is focused on the development of the medical business and will deal with the distribution of medical devices produced by Medica Spa in the United States and North America. The company will also identify new business opportunities for the Medica group in the American continent.

Medica USA Inc. will deal with the aspects of regulatory with the relevant health authorities.

Do you now, or will you in the future, require sponsorship for employment visa status (e.g., H-1B visa status, etc.) to work legally for our Company in the United States? *

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When can you be available to start a new opportunity? *

I was referred to this position by a current employee