Customer Service Representative

Olympic Steel; Minneapolis (MN); On-site; USD 3,168,000 - 3,720,000; Full time

Benefits offered by this job

Medical, dental, and vision benefits

401(k) with employer match

Tuition reimbursement

Employee Discount Programs

Referral program

Job summary

Olympic Steel in Minneapolis, MN is seeking a Customer Service Representative to maintain, grow, and service existing accounts in an assigned territory. You will respond to customer inquiries promptly, discuss material and processing requirements, and suggest value-added options based on customer needs.

Collaborating with Production Planning, Materials Management, Outside Sales, and other departments, you will help resolve issues, monitor quotes, and ensure customer satisfaction while building

Qualifications

• Bachelor’s degree or related sales experience.
• 1+ years of related experience.
• Knowledge of steel industry and product knowledge a plus.
• Skilled at customer service and sales.
• Ability to communicate effectively, both written and verbal.

Responsibilities

• Maintain, grow, and service existing accounts in an assigned territory.
• Respond to customer inquiries in a timely manner while treating customers courteously.
• Discuss material and processing requirements with customers and suggest value-added options/solutions.
• Identify materials available or soon to be available to meet order specifications and profitability.
• Proactively identify customer needs and advise of potential issues with orders (delivery setbacks, shortages, etc.).
• Resolve customer complaints by partnering with internal teams, and monitor quotes for customer satisfaction.
• Collaborate with Production Planning, Materials Management, Outside Sales, Sales Management, and other departments as necessary.

Skills

Customer service & sales

Communication skills

Education

Bachelor's degree or related sales experience

Job description

About Olympic Steel

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first – always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization. Learn more about Olympic Steel at iamolympicsteel.com.

Job Details

Description

About Olympic Steel

Since 1954, Olympic Steel has been focused on safe, profitable, and sustainable growth through the direct sale of a wide range of processed metal products and several metal-intensive branded products. Guided by our Core Values, we put safety first – always, and we believe in cultivating an inclusive workplace where employee belonging, and empowerment are foundational to everything we do. Olympic Steel offers employees the best of both worlds: the culture and community of a closely connected team with the resources, opportunity and stability of a large, growing organization. Learn more about Olympic Steel at iamolympicsteel.com.

The Customer Service Representative is responsible for maintaining, growing, and servicing primarily existing, and occasionally new, accounts in an assigned territory. This position responds to customer inquiries in a timely manner while treating customers courteously and discusses material and processing requirements with customers and suggests value-added options/solutions based upon customer requirements, including applicable types, grades, sizes, tolerances, processing possibilities, packaging and delivery. The Representative also identifies materials available or soon to be available to meet customer order specifications based on product requirements and potential profitability and suggests possible substitutions/alternatives when material or service requested is not available. This position proactively identifies customer needs and advises customers of potential issues with orders, including delivery set-backs, material shortages, credit or others, resolves customer complaints and claims by partnering with the appropriate parties internally, and elicits feedback from customers regarding products, services, pricing, overall performance and status of open quotes to monitor customer satisfaction. The Representative works closely with the Production Planning, Materials Management, Outside Sales, Sales Management, and other departments as necessary.

Pay Range: $23.00 - $27.00 per hour

Qualifications

• Bachelor’s degree or related sales experience
• 1+ years of related experience
• Knowledge of steel industry and product knowledge a plus
• Skilled at customer service and sales
• Ability to communicate effectively, both written and verbal

Why Work for Olympic Steel

Olympic Steel Offers Comprehensive Benefits, Including

• Medical, dental, and vision benefits
• Paid holidays and vacation
• 401(k) with employer match
• Tuition reimbursement & Employee Discount Programs
• Referral program

We offer more than a competitive total compensation package. We provide our employees the ability to build a meaningful life-long career. When you work at Olympic Steel, you can make a significant impact – at our company, in the local community and in the world. For a comprehensive view of our benefits visit Steelperks.com.