Customer Service Representative

Leesel Transportation; Minneapolis (MN); On-site; USD 22,000 - 28,000; Full time

Benefits offered by this job

Paid Training

Paid Holidays

2 Weeks of PTO

Job summary

Transit Team, Inc. in the Twin Cities is seeking a Metro Mobility Demand Customer Service Representative to be the voice of the company in every client interaction.

You will handle incoming calls, book and cancel ride requests, and provide ETA data while explaining Metro Mobility policies. This on-site role features Friday through Monday shifts, 7:00 AM to 5:00 PM, with paid training, holidays, and two weeks of PTO.

Qualifications

• Clean criminal record.
• Good communication and computer skills.
• Prior customer service skills a plus.
• Familiarity with the Twin Cities metro area.

Responsibilities

• Answer customer phone calls and book ride requests.
• Cancel ride requests and provide ETA data.
• Make outgoing calls informing customers of next day’s ride times.
• Explain Metro Mobility policies and procedures.

Skills

Good communication

Computer skills

Customer service

Twin Cities familiarity

Clean criminal record

Job description

Employer of choice! Voted best company to work for by US News & World Report for 2025-2026.

Transit Team, Inc. is a provider of paratransit transportation services in the Twin Cities metro area. As a Metro Mobility Demand Customer Service Representative, you will be the voice of our company in every interaction with our clients. The Metro Mobility Demand service is designed to serve certified Metro Mobility riders in the Twin Cities metro area. Daily job duties include: answering customer phone calls, booking ride requests for customers, canceling rides requests, providing ride ETA data, making outgoing calls to customers informing customers of their next day’s ride times and explaining the policies regarding Metro Mobility system and service.

On-Site Shifts Available

Friday - Monday 7:00AM - 5:00PM

Pay

$18.25/hr

Qualifications

• Clean criminal record
• Good communication and computer skills
• Prior customer service skills a plus
• Familiarity with the Twin Cities metro area

We Offer

• Paid Training
• Paid Holidays
• 2 Weeks of PTO