Customer Center Representative

Transdev North America; Saint Paul (MN); On-site; USD 23,419 - 29,274; Full time

Benefits offered by this job

Vacation: minimum 2 weeks

Sick days: 5 days

Holidays: 12 days

401(k) retirement plan

Medical, dental, vision, life insurance

Short-term and voluntary long-term disability

Job summary

A leading transportation service provider in Saint Paul, MN is seeking a Customer Service Representative to serve as a liaison for customers and clients. This role requires excellent customer service skills, a high school diploma, and computer literacy. Responsibilities include responding to inquiries, documenting trip details, and understanding company policies. The position offers a competitive salary range of $17.00–$21.25, along with benefits like paid time off and a retirement plan.

Qualifications

• High School Diploma or equivalent is required.
• Computer literacy is essential.
• Strong customer service skills are needed.

Responsibilities

• Respond to customer inquiries and concerns in a timely manner.
• Demonstrate understanding of policies and procedures.
• Document trip authorizations and relevant details.

Skills

Excellent customer service skills

Computer literate

Ability to operate a standard telephone system

Education

High School Diploma, GED, or equivalent

Job description

Customer Service Representative – Transdev – St. Paul, MN

Transdev in St. Paul, MN is hiring a Customer Service Representative to act as a liaison for our customers, providers, and clients. We are seeking friendly, customer service‑oriented people who are dedicated to safety.

Non‑CBA Position

Transdev is proud to offer a competitive compensation package of $17.00–21.25 with annual increases in January.

Benefits

• Vacation: minimum 2 weeks
• Sick days: 5 days
• Holidays: 12 days (8 standard + 4 floating)
• 401(k) retirement plan, medical, dental, vision, life insurance, short‑term disability, voluntary long‑term disability

Key Responsibilities

• Respond to customer inquiries and concerns with timely responses and accurate information or redirect them to a supervisor.
• Demonstrate a comprehensive understanding of policies and procedures.
• Meet or exceed established performance requirements.
• Document trip authorizations and details including transportation type, pickup times, appointment times, and addresses.
• Perform other duties as required.

Qualifications

• High School Diploma, GED, or equivalent.
• Computer literate.
• Excellent customer service skills.
• Ability to operate a standard telephone system.
• Subject to a DOT drug test and physical if applicable.

Physical Requirements

• Must be able to work shifts or flexible schedules as needed.
• Employee will spend long periods sitting, typing, or looking at a computer screen.
• Work environment will be a combination of indoor and outdoor settings.

Drug‑free Workplace

• Applicants must be eligible to work in the United States without requiring sponsorship now or in the future.
• Applicants must successfully pass a pre‑employment drug screen.

Reasonable Accommodations

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of this role. If accommodations are needed to participate in the application or interview process, please contact [e-mail].

Equal Employment Opportunity

Transdev is an Equal Employment Opportunity (EEO) employer and welcomes all qualified applicants. Applicants will receive fair and impartial consideration without regard to race, sex, color, national origin, age, disability, veteran status, genetic data, gender identity, sexual orientation, religion, or any other classification protected by federal, state, or local law.