Customer Service Representative

Milwaukee Succeeds; Milwaukee (WI); Hybrid; USD 42,000 - 56,000; Full time

Job summary

Lakewood Instruments in Milwaukee, WI is seeking a Customer Service Representative who thrives in a fast-paced manufacturing setting. You will support order management, quotations, shipment coordination, troubleshooting, and account support while liaising with multiple departments to ensure on-time delivery.

The ideal candidate has at least 2 years of customer service or order management experience, strong communication, and meticulous attention to detail.

Qualifications

• Minimum of 2 years of customer service, inside sales, or order management experience in a manufacturing, electronics, or technical environment.
• Strong verbal and written communication skills for professional customer and internal interactions.
• Excellent organization and attention to detail.

Responsibilities

• Provide professional and timely support to customers via phone and email for quotes, order status, expedite requests, shipping inquiries and general support.
• Build and maintain positive customer relationships through effective communication and follow-through.
• Enter and process customer orders, shipment invoices, and related documentation in the ERP system accurately.
• Assist customers with basic product troubleshooting and technical support inquiries.
• Develop new customer accounts and coordinate credit reference documentation as needed.
• Issue RMAs and process return requests.
• Monitor and report daily, weekly, and monthly sales and customer service metrics.
• Collaborate with operations, production, purchasing and shipping to ensure on-time delivery.

Skills

Customer service

Communication

Organization

Problem solving

ERP experience

Teamwork

Education

Associate degree in technical or business-related field

Tools

ERP system

Microsoft Office

Job description

Position Summary

At Lakewood Instruments, every employee contributes directly to the success and growth of the company. We are seeking a motivated and customer-focused Customer Service Representative who thrives in a fast-paced manufacturing environment and is committed to delivering exceptional service.

This role serves as a key point of contact for customers by supporting order management, quotations, shipment coordination, troubleshooting, and account support while maintaining strong communication across departments. The ideal candidate is detail-oriented, solution-driven, and capable of building strong customer relationships through professionalism and responsiveness.

Qualities, Duties and Responsibilities

• Provide professional and timely support to customers via phone and email regarding:
  • Product quotes
  • Order status and processing
  • Expedite requests
  • Shipping and delivery inquiries
  • General customer support
• Build and maintain positive customer relationships through effective communication and follow-through.
• Enter and process customer orders, shipment invoices, and related documentation accurately within the ERP system.
• Assist customers with basic product troubleshooting and technical support inquiries.
• Develop new customer accounts and coordinate credit reference documentation as needed.
• Issue RMAs (Return Material Authorizations) and process customer return requests.
• Monitor and maintain daily, weekly, and monthly sales and customer service reports.
• Follow up on past-due customer accounts and assist in resolving payment discrepancies in coordination with accounting.
• Create purchase orders and route for approval in accordance with company procedures.
• Maintain accurate customer records, databases, and ERP system information.
• Collaborate with internal departments including operations, production, purchasing, and shipping to ensure customer satisfaction and on-time delivery.
• Support additional operational or production-related activities as assigned.

Qualifications, Experience and Education

• Minimum of 2 years of customer service, inside sales, or order management experience, preferably within a manufacturing, electronics, or technical environment.
• Strong verbal and written communication skills with the ability to professionally interact with customers and internal teams.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, solve problems, and manage multiple responsibilities in a fast-paced environment.
• Proficiency with computers and Microsoft Office applications; ERP system experience preferred.
• Associate degree in a technical or business-related field is preferred but not required.
• Strong customer-first mindset with a proactive and team-oriented attitude.

Core Competencies

• Customer Focus
• Communication Skills
• Problem Solving
• Accountability
• Time Management
• Attention to Detail

Shift

• 8:00am – 4:30pm; Monday – Friday
• Indoors, heated/airconditioned

Equal Opportunity Statement

Lakewood Instruments is committed to creating an inclusive and respectful workplace. We are proud to be an equal opportunity employer and value diversity within our organization.

Lakewood Instruments
Customer Service Representative
Milwaukee, WI

Position Summary

At Lakewood Instruments, every employee contributes directly to the success and growth of the company. We are seeking a motivated and customer-focused Customer Service Representative who thrives in a fast-paced manufacturing environment and is committed to delivering exceptional service.

This role serves as a key point of contact for customers by supporting order management, quotations, shipment coordination, troubleshooting, and account support while maintaining strong communication across departments. The ideal candidate is detail-oriented, solution-driven, and capable of building strong customer relationships through professionalism and responsiveness.

Qualities, Duties and Responsibilities

• Provide professional and timely support to customers via phone and email regarding:
  • Product quotes
  • Order status and processing
  • Expedite requests
  • Shipping and delivery inquiries
  • General customer support
• Build and maintain positive customer relationships through effective communication and follow-through.
• Enter and process customer orders, shipment invoices, and related documentation accurately within the ERP system.
• Assist customers with basic product troubleshooting and technical support inquiries.
• Develop new customer accounts and coordinate credit reference documentation as needed.
• Issue RMAs (Return Material Authorizations) and process customer return requests.
• Monitor and maintain daily, weekly, and monthly sales and customer service reports.
• Follow up on past-due customer accounts and assist in resolving payment discrepancies in coordination with accounting.
• Create purchase orders and route for approval in accordance with company procedures.
• Maintain accurate customer records, databases, and ERP system information.
• Collaborate with internal departments including operations, production, purchasing, and shipping to ensure customer satisfaction and on-time delivery.
• Support additional operational or production-related activities as assigned.

Qualifications, Experience and Education

• Minimum of 2 years of customer service, inside sales, or order management experience, preferably within a manufacturing, electronics, or technical environment.
• Strong verbal and written communication skills with the ability to professionally interact with customers and internal teams.
• Excellent organizational skills and attention to detail.
• Ability to prioritize tasks, solve problems, and manage multiple responsibilities in a fast-paced environment.
• Proficiency with computers and Microsoft Office applications; ERP system experience preferred.
• Associate degree in a technical or business-related field is preferred but not required.
• Strong customer-first mindset with a proactive and team-oriented attitude.

Core Competencies

• Customer Focus
• Communication Skills
• Problem Solving
• Accountability
• Teamwork & Collaboration
• Time Management
• Adaptability
• Attention to Detail

Shift

• 8:00am – 4:30pm; Monday – Friday

Environment

• Indoors, heated/airconditioned

Equal Opportunity Statement

Lakewood Instruments is committed to creating an inclusive and respectful workplace. We are proud to be an equal opportunity employer and value diversity within our organization.

MRA is an Equal Opportunity/Affirmative Action Employer