Customer Service Representative

Milwaukee Division; Milwaukee (WI); On-site; USD 30,000 - 40,000; Full time

Benefits offered by this job

Competitive Pay

Paid training

Paid vacation

Medical, dental, and vision

401K

Closed Sundays

Job summary

Milwaukee Division is seeking a full-time Evening Receptionist to join our team in Milwaukee, Wisconsin. This role involves greeting guests, answering phones, and handling customer service inquiries promptly. We're looking for someone with excellent customer service skills and attention to detail.

This position offers competitive pay, paid training, and benefits including medical, dental, vision, and a 401K plan. Join us and be part of a supportive work environment.

Qualifications

• Must have regular attendance consistent with attendance policy.
• Ability to read and comprehend instructions and information.
• Ability to stay stationary for long periods.
• Professional personal appearance.

Responsibilities

• Greet guests and answer phones to direct customers.
• Handle customer complaints diplomatically.
• Process payments and issue receipts.
• Manage internal orders and filing duties.
• Ensure safety policies are followed.

Skills

Customer service skills

Organizational skills

Attention to detail

Communication skills

Education

High school diploma or equivalent

Job description

We are looking for full-time Evening Receptionist to join our team! The Receptionist is responsible for greeting guests and answering phones to point customers in the right direction. The right candidate has superb customer service skills, is highly organized, and pays attention to detail. We're looking to fill this position as soon as possible, apply today!

Job Duties and Responsibilities

• Receive cash, checks and credit card payments from customers and record the amount received on the repair order and/or counter ticket.
• Make change accurately and issue receipts to customers.
• Ascertain and record totals of counter tickets and repair orders, sales deposits and verify against all cash, checks and credit card payments on hand at end of shift (including excel worksheet of service and parts invoice totals) (add credit card slips to balance to batch totals) (communicating any discrepancies) (put repair order, counter tickets or stock numbers on credit card slips or checks). Verify parts and service invoices to batch posting report must account for all invoices closed from the prior day.
• Process internal ordersdaily.
• Guarantee all checks in accordance with the company policy.
• Answer phones and direct consumer to the proper department and follow up in a timely manner. Handle customer complaints diplomatically and refer complaining customers to the appropriate individual for resolution.
• Must follow all company safety policies and procedures.
• Promptly and efficiently answer multi‑line switchboard and transfer calls.
• Check with Management at the end of each shift before leaving the dealership to make sure they do not need anything additional.
• Filing as needed (Service Repair Orders, Parts Counter Tickets, Car Deal Files, Hard Copies)
• Perform any other special duties as requested by Dealer and other Managers.

Requirements

• Regular attendance consistent with attendance policy.
• Shift Hours: 11:00 am - 8:00 pm Monday through Thursday; 8:00 am - 5:00 pm Saturday.
• High school diploma or equivalent.
• Ability to read and comprehend instructions and information.
• Ability to stay stationary for long periods of time.
• Excellent oral communication skills.
• Professional personal appearance.
• Ability to communicate customers' interests, needs and requests to management and sales personnel.

We Offer

• Competitive Pay
• Paid training
• Paid vacation
• Medical, dental, and vision
• 401K
• Closed Sundays