Customer Service Representative

NutraBio Labs, Inc.; Middlesex (NJ); On-site; USD 34,000 - 50,000; Full time

Job summary

NutraBio Labs, Inc. in Middlesex, NJ is hiring a Customer Service Representative to join its in-office team. This role focuses on helping customers, processing orders, and ensuring timely updates on shipments.

You will work in a fast-paced sports nutrition environment, with opportunities to develop product knowledge and customer-care skills. Strong communication, attention to detail, and a team-oriented attitude are essential.

Qualifications

• High school diploma or GED required.
• Strong communication and interpersonal skills.
• Attention to detail and accuracy in data entry.
• Ability to work in a fast-paced environment.
• Professional demeanor and team-oriented attitude.

Responsibilities

• Engage with customers through inbound and outbound calls.
• Process orders, coordinate deliveries, and provide timely updates on order statuses.
• Resolve customer inquiries promptly and accurately, fostering customer loyalty.
• Document all details of inquiries, comments/complaints, and actions taken.
• Consistently deliver high levels of professional service and assistance.

Skills

Customer service

Order entry

Bilingual Spanish/English

Telephone skills

Education

High school diploma or GED

Job description

NutraBio Labs, Inc. is committed to enhancing lives by delivering top-quality nutritional products inspired by the latest scientific research. Founded in 1996, NutraBio ensures the production of over 300 supplements in its FDA-registered and cGMP-certified facility in the United States. Known for unmatched transparency, effectiveness, and purity, NutraBio’s product line includes high-quality sports nutrition protein powders, pre-workouts, vitamins, minerals, and amino acids. With its “no compromise” philosophy, the company has earned the trust and loyalty of fitness enthusiasts and top athletes globally. NutraBio continues expanding its presence worldwide with its premium, award-winning formulations.

Job Description

Exciting Employment Opportunity at NutraBio Labs: Customer Service Representative

We are pleased to present an exciting employment opportunity at NutraBio Labs for the position of Customer Service Representative. This role offers a chance to thrive within a professional, team-oriented, and dynamic work environment in the esteemed sports nutrition industry.

NutraBio Labs, an FDA-registered and inspected sports nutrition manufacturer located in Middlesex, NJ, is actively seeking individuals who are detail-oriented and possess a positive, can-do attitude. We welcome applications from candidates with a strong interest in sports nutrition, training, and athletics. If you aspire to contribute to a fast-paced company and align with our values, we encourage you to apply.

Position: Customer Service Representative

Location: Middlesex, NJ 08846

Status: Full-Time (In-Office)

Hours:

• Monday to Thursday: 9:00 AM to 5:30 PM
• Friday: 9:00 AM to 4:00 PM (early departure)

Job Responsibilities:

• Engage with customers through inbound and outbound calls.
• Process orders, coordinate deliveries, and provide timely updates on order statuses.
• Resolve customer inquiries promptly and accurately, fostering customer loyalty.
• Document all details of inquiries, comments/complaints, and actions taken.
• Consistently deliver high levels of professional service and assistance.

Job Qualifications:

• Strong team player with experience in order entry and customer service; bilingual in Spanish/English is a plus.
• High school diploma or GED.
• Dependable with excellent attention to detail.
• Strong problem-solving skills, along with excellent communication and interpersonal abilities.
• Professional demeanor, appearance, and attitude.
• Excellent typing, spelling, and grammar skills.
• Demonstrated customer service skills and a positive team-oriented attitude.