Customer Service Representative

Future Force Personnel Services; Miami (FL); On-site; USD 32,000 - 42,000; Full time

Job summary

Future Force Personnel Services is seeking a Customer Service Representative to provide world-class support for customers via phone, email, or fax at our Miami Gardens location. The role demands precision in data entry, CRM maintenance, and end-to-end order handling in a fast-paced environment.

Growth toward hybrid/remote work is anticipated as the position evolves. This full-time role emphasizes strong communication, timely order follow-ups, and accurate payment processing to ensure customer

Qualifications

• Must provide world class customer service in all interactions
• Able to perform accurate data entry in a fast-paced environment
• Experience with CRM and order processing is a plus

Responsibilities

• Professionally respond to inbound calls from customers nationally
• Accurately input information into various fields
• Maintain CRM database with customer and prospect information
• Maintain an order batch
• Responsible for the life of an order that is assigned from processing to following up, if required
• Follow up as necessary on orders to ensure that orders are processed in a timely manner
• Verify items and customer information entered accurately
• Follow up on pending payments and process payments

Job description

Position: Customer Service Representative Employment Type: Full Time Industry: Manufacturing & Distribution Schedule: 7 AM to 4:30 PM Job-site: Miami Gardens, FL Job Summary: The Customer Service Representative provides support/service for all customers via phone, email, or fax. The job provides world class customer service in all interactions. The successful individual must be able to work in a fast-paced environment, as well as the ability to perform accurate data entry. KPIs 60-80 calls per day, call center setting about 40 employees in the room, They are looking for more of an account manager someone that cares about customers, and goes above and beyond for them. Also in the future this position will become hybrid or remote.

Essential Responsibilities:

• Professionally respond to inbound calls from customers nationally
• Accurately input information into various fields
• Maintain CRM database with customer and prospect information
• Maintain an order batch
• Responsible for the life of an order that is assigned from processing to following up, if required
• Follow up as necessary on orders to ensure that orders are processed in a timely manner
• Verify Items and customer’s information entered accurately
• Follow up on pending payments and process payments

Physical Demands:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Specific vision abilities required by this job include close vision and distance vision. While performing the duties of this Job, the employee is regularly required to sit, use hands and fingers, handle, or feel and talk and hear. May be required to lift and move boxes or packages not exceeding 20 pounds in weight. Some work stress inherent to the position and extended work hours may be required.