Customer Service Representative

The Fountain Group; Miami (FL); Remote; USD 60,000 - 80,000; Part time

Job summary

Join a forward-thinking company as a part-time Customer Service Representative, where you will engage with customers across multiple platforms, including social media and email. This fully remote role offers a flexible schedule, allowing you to work from the comfort of your home while developing your customer service skills. You will be responsible for addressing inquiries, resolving issues, and ensuring customer satisfaction. If you are passionate about helping others and thrive in a dynamic environment, this opportunity is perfect for you.

Qualifications

• 1-3 years of retail customer service or call center experience preferred.
• Effective communication skills for various customer interactions.

Responsibilities

• Respond to customer inquiries through various channels promptly and accurately.
• Resolve customer issues using problem-solving and negotiation skills.

Skills

Customer Service

Problem Solving

Negotiation Skills

Social Media Management

Education

High School Diploma

Recent College Graduate

Job description

Customer Service Representative (part-time, 20 hours per week)

• fully remote
• Monday-Friday 5pm-9pm EST

$21-22 per hour W2
3+ months; temp to perm role

• Answer customer service correspondences, including letters, internet e-mails, chat, and/or social media comments. Field customer questions, resolve standard customer complaints, document information in the customer tracking system and ensure effective communication at all levels.
• Monitor Facebook, Twitter, Instagram, TikTok and respond to customer comments/questions.

Duties and Responsibilities:

• Respond accurately, promptly and effectively to all forms of customer communication, including phones, letters, Internet e-mails, chat, social media referrals.
• Resolve difficult and sensitive customer issues in an objective and timely manner, using problem solving and negotiation skills.
• Communicate with District Managers, Store Managers and Home Office personnel to resolve customer problems and answer questions. Escalate serious issues to protect the company/brand.

Preferred Experiences:

• 1 – 3 years of retail customer service or call center experience
• Recent college graduate will work for this role; not degree focused
• Customer service, Phone, Retail, Social Media