Remote Customer Service Representatives (Long-Term, Direct Hire)

Hubstaff blog; Miami (FL); Remote; USD 60,000 - 80,000; Full time

Job summary

An established industry player is seeking Remote Customer Service Representatives to join their growing team. This long-term, direct hire position allows you to work from the comfort of your home while supporting pet care clients. If you have a passion for helping others, a strong customer service background, and are tech-savvy, this could be the perfect opportunity for you. The role involves handling inbound and outbound calls, providing empathetic support, and collaborating with a dedicated team. Join a company that values growth and offers a supportive work environment where you can thrive while making a difference in the lives of pet owners.

Qualifications

• 1+ year of experience in customer service, ideally with US-based customers.
• Proficient in using CRMs and communication tools.

Responsibilities

• Assist customers with inquiries and schedule appointments via inbound calls.
• Follow up with clients through outbound calls and maintain accurate records.

Skills

Customer Service

Communication Skills

Empathy

Tech-Savvy

Detail-Oriented

Tools

Zoho

HubSpot

Zoom

Slack

Teams

Job description

Remote Customer Service Representatives (Long-Term, Direct Hire) full time

Fincons HQ: Miami, FL, United States Remote job Apr 18

We’re a growing US-based company hiring Customer Service Representatives (CSRs) to support our pet care clients through inbound and outbound calls. This is a direct hire role—we’re not a recruiter or staffing agency. We’re building our own team because we’re looking for dedicated people to grow with us long term.

If you're fluent in English, experienced in customer support, and love the idea of helping pet owners while working from home, you might be a perfect fit.

• Inbound Calls: Assist customers, schedule appointments, resolve common issues, or escalate when needed
• Outbound Calls: Follow up on previous inquiries, provide updates, and check in with clients
• Customer Interaction: Communicate with empathy and professionalism; record notes accurately in our CRM
• Team Collaboration: Meet performance goals and participate in ongoing training
• Experience: 1+ year in customer service (bonus if it’s with US-based customers or in a call center setting)
• Tech-Savvy: Proficient in CRMs (Zoho, HubSpot), Zoom, Slack, Teams; type at least 40 WPM
• Availability: Able to work 6–12 hour shifts within the 11 AM – 9 PM EST window
• Work Environment: Quiet space, stable high-speed internet, and a reliable headset
• Bonus: A love of dogs and general pet knowledge are big pluses!
• Friendly, composed, and professional on the phone
• A great listener with a calm, empathetic approach
• Detail-oriented and organized
• Comfortable juggling multiple customer types and call volumes

To start, email us the following:

• Your email address so we can stay in touch
• Your resume
• Your expected compensation range

If your background looks like a good match, we’ll follow up and ask for a 60-second video introduction as the next step in the hiring process.

We’re excited to find someone who’s not just looking for a job—but looking for a place to grow. Talk soon!