Customer Service Representative

DHL Supply Chain; Hagerstown (MD); On-site; Confidential; Full time

Benefits offered by this job

Affordable medical, dental, and vision

PTO with holidays and vacation

401(k) with company match

Tuition reimbursement

Excellent training and career growth

Job summary

DHL Supply Chain is seeking a Customer Service Representative for the 1st shift (Mon–Fri, 8AM–4PM) in Maryland. The role emphasizes exceptional email communication and data organization to support order processing, information provision, and issue resolution.

Competitive benefits accompany a pathway for training and career advancement. Join the world’s largest logistics company and grow with a team recognized as a Great Place to Work®.

Qualifications

• High School Diploma or Equivalent.
• 0-12 months of system, data entry or reporting experience.
• 0-12 months of warehouse experience, preferred.

Responsibilities

• Process orders and prepare correspondence to fulfill customer needs.
• Provide product, service, and transit information to customers and act as liaison to facilitate issue resolution.
• Resolve product or service problems and follow up to ensure resolution.
• Maintain customer records and update account information.
• Prepare product or service reports by collecting and analyzing customer information; assist with order and product management.
• Perform other duties as assigned.

Skills

Email communication

Data organization

Data entry

Customer service

Education

High School Diploma or Equivalent

Job description

DHL Supply Chain is Hiring! At DHL, you will play a part in one of the world’s most essential industries. There has never been a better time to join DHL Supply Chain. In a global business like ours, the opportunities are endless. So, join us. Work with us. Grow with us.

The core responsibilities of this role include: exceptional email communication skills along with data organization.

Position:

Customer Service Representative

Shift

1st shift

Days

Mon- Fri

Hours

8AM-4PM

Pay

$21.50 per hour

Be part of the world’s largest logistics company! DHL Supply Chain has been certified as a Great Place to Work® in the US and Canada! Our excellent benefits packages includes:

• Affordable medical, dental, and vision coverage available beginning on your 30th day
• PTO program for all associates, including paid holidays and vacation
• 401(k) with generous company match
• Tuition reimbursement program
• Excellent training and career advancement opportunities

Grow your skills. Shape your world.

Role Purpose

Process orders and prepare correspondence to fulfill customer needs. Responsible for providing product, service, and transit information to the customer and act as a liaison to facilitate issue resolution.

Key Accountabilities

• Resolve product or service problems: clarify the customer’s complaint, determine the cause of the problem, select and explain the best solution to solve the problems, expedite correction or adjustment, follow up to ensure resolution.
• Maintain customer records and update account information.
• Maintain financial accounts by processing customer adjustments.
• Prepare product or service reports by collecting and analyzing customer information. Assist with order and product management.
• Perform other duties as assigned.

Required Education and Experience

• High School Diploma or Equivalent
• 0-12 months of system, data entry or reporting experience
• 0-12 months of warehouse experience, preferred

Our Organization is an equal opportunity employer.