Customer Service Representative

Kids for the Future; Mesa (AZ); On-site; USD 23,000 - 26,000; Full time

Benefits offered by this job

Healthcare benefits

Paid training

Professional development

Referral bonuses

Job summary

Delta Mechanical is seeking a full-time Customer Service Representative for its Mesa, AZ headquarters. You will act as a liaison, advocate for clients, provide product/service information, and resolve issues with accuracy, efficiency, and genuine care.

The role emphasizes engaging conversations, problem-solving, and maintaining detailed records while meeting team targets. A high school diploma and customer service experience are preferred, with healthcare benefits and paid training offered.

Qualifications

• High School Diploma or GED required.
• Customer service experience preferred.
• Proficient with technology and multiple software platforms.

Responsibilities

• Handle high-volume customer calls with care and positivity.
• Identify and assess customer needs accurately and efficiently.
• Build trust and sustainable relationships with customers through clear, interactive conversations.
• Meet customer service team targets and call handling quotas.
• Record keeping of all customer interactions with high attention to detail.

Skills

Communication skills

Active listening

Time management

Multitasking

Tech proficiency

Education

High School Diploma

Tools

CRM software

Microsoft Office

Job description

• Base Pay $17.00 - $19.00 / Hour
• Employee Type FT Non-Exempt

Contact information

• Name Holly Munger

Description

Ready to start on a career path with a team and culture that thrives on delivering results and becoming your best professionally? We would love to have you on our team at Delta Mechanical. Delta Mechanical has been a leader in plumbing services for over 30 years. We provide turnkey solutions for water heaters, plumbing, repipe, and water treatment systems. We are a corporation that is family operated and we take great pride in our people-first culture. We are passionate about having a supportive and inclusive work environment and inviting our associates to be their most authentic selves. We know that each team member working together is what makes our business successful.

We are so excited to announce that we are growing and in need of expanding our team by seeking a full time Customer Service Representative for our corporate headquarters in Mesa, AZ.

We are looking for someone with an infectious personality, ambition, and the desire to engage in meaningful conversations. Our Customer Service Representatives act as a liaison by advocating for our clients and serving them to meet all plumbing needs, provide product/services information and resolve any emerging problems that our customer accounts might face with accuracy, efficiency, and genuine care.

About the Role:

• Handles high-volume of customer calls with care and positivity
• Identify and assess customer needs accurately and efficiently
• Build trust and sustainable relationships with customers by having transparent and interactive conversations
• Meet Customer Service Team targets and call handling quotas
• Patiently handle customer complaints and offer appropriate solutions, elevate to appropriate managers when needed, and follow up to ensure resolution
• Record keeping of all customer interactions with high attention to detail

What We are Looking for:

• Infectious personality with exemplary communication skills
• Can actively listen and problem solve with utmost care and concern
• Ability to multi-task, prioritize, and manage time effectively
• Any previous customer service experience preferred
• Proficient with technology and multiple software platforms
• High School Diploma or General Education Degree

What we are proud to offer you:

• Affordable healthcare benefits: Medical, Dental, Vision, Short-Term and Long-Term Disability, and Life Insurance, that start after 60 days of employment
• Paid Training in a supportive team environment
• Professional Development
• Referral Bonuses