Customer Service Representative

Priority Plumbing; Merrimack (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Bonus structure

PTO

Growth opportunities

Uniforms

No nights/weekends

Job summary

Pine Valley Plumbing in Merrimack, NH is hiring a full-time Customer Service Representative. The position starts remote with plans to open a new office in 2026. The hourly pay ranges from $18 to $25, with a comprehensive benefits package and no on-call requirements.

Key duties include greeting customers, scheduling and dispatching technicians, handling payments, and maintaining customer records. The role emphasizes clear communication, reliability, and a positive customer experience.

Qualifications

• 1+ year of experience using scheduling/dispatching software
• Strong communication and problem solving in a fast paced environment
• Ability to manage calls, scheduling, and dispatching simultaneously

Responsibilities

• Greet inbound customer calls and schedule jobs
• Dispatch technicians using FieldPulse and ensure proper assignments
• Follow up with customers on estimates, memberships, and completed jobs
• Process payments and update customer records; support general office tasks

Skills

Multitasking

Communication

Problem solving

Customer service

Tools

FieldPulse

ServiceTitan

Housecall Pro

Jobber

Job description

Pine Valley Plumbing, located in Merrimack, NH, is seeking a skilled full-time Customer Service Representative. This full-time position offers an hourly pay range of $18 - $25 and starts as a remote role until our new office opens in 2026.

Our team also enjoys great benefits. This includes:

• Health, dental, life, and vision insurance
• Bonus structure
• PTO
• Growth opportunities
• Uniforms
• No on-calls, nights, or weekends!

PINE VALLEY PLUMBING: OUR MISSION

We have created a positive work culture that focuses on honesty, efficiency, and doing a great job. For over ten years, as a women-owned business, we have built a strong reputation for being reliable, providing quality service, and ensuring customer satisfaction. We work with both homes and businesses, solving problems with expertise and openness. When you join our team, you will be part of a group that values work-life balance and takes care of your well-being while helping you grow in a rewarding trade career. Join us in making a difference in the community!

YOUR SCHEDULE

The typical working hours for this role are from 7 AM to 4 PM, Monday through Friday. Initially, the position will be remote, transitioning to in-office work by mid-2026.

YOUR DAY

As a Customer Service Representative, your day will begin with greeting inbound customer calls, booking jobs, and providing high-quality service. You will efficiently schedule and dispatch technicians using FieldPulse, ensuring proper job assignments are made promptly. Regular tasks will include following up with customers about estimates, memberships, and completed jobs. You will also manage payments, update customer records, and assist with basic office responsibilities while fostering effective communication and problem‑solving within the team, thus ensuring a seamless experience for both customers and technicians.

REQUIREMENTS FOR A CUSTOMER SERVICE REPRESENTATIVE

• 1+ year(s) of experience using scheduling or dispatching management software (FieldPulse or similar)
• Experience handling customer calls, including rescheduling and coordinating appointments
• Familiarity with FieldPulse or similar platforms (ServiceTitan, Housecall Pro, Jobber, etc.)
• Strong multitasking skills with the ability to manage calls, scheduling, and dispatching simultaneously
• Excellent communication and problem‑solving abilities

Must have the ability to pass a background check and drug screening test.