Remote CSR: Scheduling, Dispatch & Customer Care

Priority Plumbing; Merrimack (NH); On-site; USD 25,000 - 34,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Life insurance

Vision insurance

Bonus structure

PTO

Growth opportunities

Uniforms

No nights/weekends

Job summary

Pine Valley Plumbing in Merrimack, NH is hiring a full-time Customer Service Representative. The position starts remote with plans to open a new office in 2026. The hourly pay ranges from $18 to $25, with a comprehensive benefits package and no on-call requirements.

Key duties include greeting customers, scheduling and dispatching technicians, handling payments, and maintaining customer records. The role emphasizes clear communication, reliability, and a positive customer experience.

Qualifications

• 1+ year of experience using scheduling/dispatching software
• Strong communication and problem solving in a fast paced environment
• Ability to manage calls, scheduling, and dispatching simultaneously

Responsibilities

• Greet inbound customer calls and schedule jobs
• Dispatch technicians using FieldPulse and ensure proper assignments
• Follow up with customers on estimates, memberships, and completed jobs
• Process payments and update customer records; support general office tasks

Skills

Multitasking

Communication

Problem solving

Customer service

Tools

FieldPulse

ServiceTitan

Housecall Pro

Jobber

Job description

Pine Valley Plumbing in Merrimack, NH is hiring a full-time Customer Service Representative. The position starts remote with plans to open a new office in 2026. The hourly pay ranges from $18 to $25, with a comprehensive benefits package and no on-call requirements.

Key duties include greeting customers, scheduling and dispatching technicians, handling payments, and maintaining customer records. The role emphasizes clear communication, reliability, and a positive customer experience.