Remote Customer Service Specialist – Plumbing

Pine Valley Plumbing; Merrimack (NH); Remote; USD 25,000 - 41,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Life insurance

Bonus opportunities

Paid time off

Career advancement

Company vehicle

Uniforms provided

No nights, weekends or on-call

Job summary

Pine Valley Plumbing in Merrimack, NH is seeking a Customer Service Representative. This full-time role starts as remote and will move to the new office when it opens in 2027. Hourly pay is between $18 and $30, with no nights, weekends, or on-call duties.

You will handle calls, schedule service, dispatch? technicians, and manage payments and records. The team emphasizes integrity, growth, and exceptional customer experiences.

Qualifications

• 1+ year experience using dispatching, scheduling, or service management software.
• Experience handling customer calls and coordinating appointments.
• Knowledge of FieldPulse, ServiceTitan, Housecall Pro, Jobber or comparable programs.
• Strong organizational and multitasking abilities.
• Excellent verbal and written communication skills.
• Professional problem-solving and customer service skills.
• Ability to work independently in a remote setting.

Responsibilities

• Answer incoming customer calls and inquiries.
• Schedule service appointments and coordinate technician dispatches.
• Manage daily work orders through FieldPulse or similar software.
• Follow up on estimates, memberships, and completed services.
• Process customer payments and maintain accurate records.
• Assist with administrative and office support tasks.
• Communicate with customers and team members to ensure jobs run smoothly.

Skills

Customer service

Communication

Organization

Remote work

Tools

FieldPulse

ServiceTitan

Housecall Pro

Jobber

Job description

Pine Valley Plumbing in Merrimack, NH is seeking a Customer Service Representative. This full-time role starts as remote and will move to the new office when it opens in 2027. Hourly pay is between $18 and $30, with no nights, weekends, or on-call duties.

You will handle calls, schedule service, dispatch? technicians, and manage payments and records. The team emphasizes integrity, growth, and exceptional customer experiences.