Dispatcher

Cranney Home Services; Danvers (MA); On-site; USD 34,000 - 39,000; Full time

Benefits offered by this job

Health insurance (75%)

Dental insurance 50%

Vision insurance 100% employer-paid

Life insurance (Company-paid)

Disability coverage (short/long-term)

Wellness reimbursement

FSA

EAP

401(k) with 4% company match

PTO and holidays

Employee referrals

Job summary

Cranney Home Services, based in Massachusetts, is seeking a dedicated dispatcher to evaluate calls and assign the best technicians for service appointments. The role requires meeting revenue goals, clear communication, and maintaining strong customer rapport to promote the Cranney brand.

In-office position with full-time schedules Tuesday–Friday 10:00am–6:00pm and Saturdays 8:00am–4:00pm. In- MA residents only. Comprehensive benefits and PTO, with 401(k) matching and paid holidays.

Qualifications

• Proven track record in customer service.
• Excellent verbal and written communication.
• Highly organized with strong follow-through.
• Proficient with phone systems and IT applications.

Responsibilities

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing urgent calls.
• Relay accurate information to technicians for quality experiences.
• Update customers on technician progress throughout the day.
• Manage whereabouts and needs of every technician in the field.
• Record results of each service call and create summaries for management.
• Interact with clients on inbound and outbound calls.
• Be professional and build customer rapport to encourage repeat business.
• Respond to customer requests, resolve issues and promote the brand.
• Participate in training to improve sales and dispatch speed.
• Perform miscellaneous duties as assigned.

Skills

Customer service

Strong communication

Organization

Phone systems proficiency

Problem solving

Tools

Phone systems

Job description

Description

Build Your Future with Cranney!

At Cranney Home Services, we believe in building more than just careers - we build futures. With a 4.7/5 employee rating and over 3,000 customer reviews, we are proud of our reputation for quality, integrity, and team success.

Why Join Us?

• Full time schedules: Tuesday-Friday 10:00am-6:00 pm and Saturday's 8:00 am- 4:00 pm. In-Office (must live in MA)
• Pay: $25-$28 hr.
• Comprehensive Benefits Package, including:
• 75% Employer-Paid Health Insurance (Family: 59%, Employee & Spouse: 59%, Employee & Child: 59%)
• 50% Employer-Paid Dental Insurance
• 100% Employer-Paid Vision Insurance
• Company-Paid Life Insurance
• Short-term and Long-term Disability Coverage
• Wellness Reimbursement Program
• Flexible Spending Account (FSA)
• Employee Assistance Program (EAP)
• 401(k) with 4% Company Match - Fidelity
• Generous PTO and Sick Leave
• Paid Major Holidays Off
• Employee Referral Bonuses
• Residential Services Only - No Commercial Work
• Supportive, Family-Like Team Culture

What must be completed:

• Evaluate customer calls and assign the best technician to each service appointment.
• Meet daily revenue and sold-hour goals by prioritizing the most urgent and profitable calls.
• Relay accurate information to technicians, ensuring proficient, quality customer experiences.
• Update customers throughout the day on the technician's progress.
• Manage the whereabouts and needs of every technician in the field.
• Record the results of each service call and create report summaries for senior management.
• Interact with clients on the phone, via inbound and outbound calls.
• Be professional and establish customer rapport, encouraging repeat business.
• Respond to customer requests, resolving issues and promoting the brand.
• Participate in training to boost sales and ensure quick, accurate dispatch of incoming orders.
• Miscellaneous duties as assigned.

How success will be measured:

• Matching the appropriate technician to every job, both by technician skill set and geography
• Time keeping for technicians and apprentices.

Requirements

• Proven track record in customer service.
• IT competent; good typist and proficient with phone systems.
• Highly organized with exceptional follow-through abilities.
• Strong verbal and written communications.
• Ability to build trust, diffuse conflict and hold others accountable.
• Engaging personality that blends well with a fast-paced, goal-driven environment.
• Competitive individual contributor who also loves to win as a team.
• Highly motivated, flexible and have a great attitude on life.
• Knowledge of the construction industry including HVAC, Plumbing and Electrical is a plus

At Cranney Home Services you will be appreciated by your team, our customers, and have a direct impact on the success of the entire organization. If you’re interested in considering a new opportunity, please apply here today!

Cranney Home Services is an equal employment opportunity and affirmative action employer.