Customer Service Representative

Plumbingsolutionsofidaho; Meridian (ID); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health insurance with company contribution

Health savings account (HSA)

Paid dental and vision

Paid life insurance

Short-term disability

401(k) with matching

Employee assistance program (EAP)

Paid time off (PTO), holidays, and vacations

Paid day off for your birthday

Company-sponsored family-friendly events

Job summary

Plumbing Solutions of Idaho is seeking a full-time Customer Service Rep (CSR) to join our dedicated team. This role involves scheduling service calls, building customer relationships, and providing exceptional support in a supportive and family-oriented environment. With competitive pay and excellent benefits, it's an ideal opportunity for organized and detail-oriented individuals.

Qualifications

• Experience in customer support or client service roles.
• Strong phone handling and active listening skills.
• Ability to adapt and prioritize multiple tasks effectively.

Responsibilities

• Book service calls and maintain the plumbing technicians' schedule.
• Build relationships and trust with customers through communication.
• Keep records of customer interactions and process accounts.

Skills

Customer support

Active listening

Phone contact handling

Attention to detail

Task prioritization

Education

High school diploma

Tools

CRM systems

Job description

Plumbing Solutions of Idaho in Meridian, ID is actively seeking a full-time Customer Service Rep (CSR) to join our amazing team. Are you organized and punctual? Do you enjoy providing exceptional customer service? Would you like to work for a plumbing company that values its employees? If so, please read on!

This dispatch position earns a competitive wage of $17-$20 per hour. We provide excellent benefits and perks, including health insurance with a company contribution, a health savings account (HSA), paid dental, paid vision, paid life insurance, short-term disability, a 401(k) with matching, an employee assistance program (EAP), paid time off (PTO), holidays, vacations, paid day off for your birthday. Our team regularly enjoys company-sponsored family-friendly events. Additionally, we offer our CSRs bonus incentives. If you are ready to be a part of a winning team, apply today!

ABOUT PLUMBING SOLUTIONS OF IDAHO

Over our 19+ years of service to our community, we have been recognized as a trusted name in-home services. We have a reputation for excellent customer service, and we set a high standard for ourselves. As a name that our community trusts, we always go above and beyond to earn our clients' trust and deliver results that live up to our legacy of quality.

Our team is full of efficient and reliable professionals who are friendly and welcoming. We enjoy a family-oriented culture and work together as a team. Our company values our employees, and we like to show our appreciation through performance rewards. In addition to excellent benefits and perks, we offer a supportive work environment! We want to welcome you to come join our team!

A DAY IN THE LIFE OF A CUSTOMER SERVICE REP (CSR)

In this CSR position, you play a very important role in our plumbing company. The first steps in performing a perfect service call rests with you! Your ability to book service calls and fill the schedule is essential to the team's success. Every day, you maintain the plumbing technicians schedule by booking incoming calls and scheduling outbound calls. With organization and the help of office resources you will prioritize calls based on job type urgency.

Maintaining a welcoming demeanor, you build sustainable relationships and trust with our customers through open and friendly communication. You easily handle customer objections, provide appropriate solutions in a timely manner, and follow up with clients to ensure issues are resolved. With great attention to detail, you keep records of customer interactions, process customer accounts, and file documents. Your role plays a pivotal part in helping our customers receive quick service. Our company could not function without you! You find great satisfaction in keeping us organized and efficient!

QUALIFICATIONS FOR A CUSTOMER SERVICE REP (CSR)

• High school diploma
• Customer support experience OR experience as a client service representative
• Strong phone contact handling skills, including the ability to actively listen
• Familiarity with customer relationship management (CRM) systems

Experience providing customer service over the phone would be a plus. Are you adaptable and helpful? Can you effectively prioritize multiple tasks? Are you organized and attentive to detail? Do you work well independently? If yes, you might just be perfect for this dispatch position!

WORK SCHEDULE FOR A CUSTOMER SERVICE REP (CSR)

This full-time position works Monday - Friday, 8 AM - 5 PM.

ARE YOU READY TO JOIN OUR TEAM?

If you feel that you would be right for this dispatch job, please fill out our initial 3-minute, mobile-friendly application. We look forward to meeting you!

Location: 83642