Customer Service Representative

Plumbing Solutions of Idaho; Meridian (ID); On-site; USD 23,419 - 27,552; Full time

Benefits offered by this job

Health insurance with company contribution

401(k) with matching

Paid time off (PTO)

Job summary

A trusted home services company in Meridian, ID is looking for a full-time Customer Service Representative to handle scheduling, client communication, and record management. Candidates must possess a high school diploma and strong phone handling skills. The role offers a competitive wage of $17-$20 per hour along with benefits such as health insurance, paid time off, and a 401(k) plan. Apply today if you have a passion for exceptional customer service!

Qualifications

• High school diploma or equivalent required.
• Customer support or client service experience necessary.
• Strong phone handling skills with active listening abilities.

Responsibilities

• Book and schedule service calls and maintain the technician roster.
• Provide friendly communication and handle objections.
• Keep accurate records of customer interactions.

Skills

Customer support experience

Strong phone handling skills

Active listening

Organizational attention to detail

Adaptability

Education

High school diploma or equivalent

Tools

CRM systems

Job description

Customer Service Representative – Plumbing Solutions of Idaho

Location: Meridian, ID (Zip 83642)

Plumbing Solutions of Idaho, a trusted name in home services with 19+ years of service, is looking for a full‑time Customer Service Rep (CSR) to join our amazing team.

Compensation: $17‑$20 per hour, competitive wage. In addition, we offer:

• Health insurance with company contribution, Health Savings Account (HSA)
• Paid dental, paid vision, paid life insurance, short‑term disability
• 401(k) with matching, employee assistance program (EAP)
• Paid time off (PTO), holidays, vacations, paid birthday day off
• Company‑sponsored family‑friendly events
• Bonus incentives

Responsibility Overview

• Book and schedule service calls, maintaining the technician roster for inbound and outbound appointments
• Prioritize calls based on urgency and job type using office resources
• Provide friendly communication, handle objections, deliver timely solutions, and follow up with clients to ensure satisfaction
• Keep accurate records of customer interactions, process accounts, and file documents
• Maintain a welcoming and organized environment to support quick service delivery

Qualifications

• High school diploma or equivalent
• Customer support or client service experience
• Strong phone handling skills, including active listening
• Familiarity with CRM systems
• Experience providing phone customer service (plus)
• Adaptability, ability to prioritize multiple tasks, organizational attention to detail, ability to work independently

Work Schedule

Full‑time, Monday–Friday, 8 AM – 5 PM

If you are organized, punctual, and passionate about exceptional customer service, apply today!