Customer Service Representative

Ethos Veterinary Health; Mequon (WI); On-site; USD 22,041 - 28,929; Full time

Benefits offered by this job

Medical - Dental - Vision

HSA & Flexible Spending Plan Options

Short & Long- Term Disability Options

Paid Time Off

401k - Retirement Savings Plan

Uniform Allowance

Veterinary Service Benefits

Onsite Veterinary Social Worker

Job summary

Ethos Veterinary Health in Wisconsin seeks a Veterinary Client Care Representative to warmly greet clients, review documents, and schedule visits with care and compassion. The role operates on a 4x10 schedule with 6am–4pm shifts and a rotating weekend roster in Ozaukee, Mequon.

You will educate clients about WVRC services, process invoices, and maintain accurate client and pet records while supporting a fast-paced team environment.

Qualifications

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others.
• Fundamental knowledge of Windows-based computer programs.
• Proven effective communication and the ability to multitask and prioritize.
• Willing and able to provide exceptional customer service.
• A motivated and dedicated individual who is self-motivated to provide exceptional service.

Responsibilities

• Welcome our clients in a friendly, helpful, and compassionate manner.
• Prepare and review documents and medical records accurately and completely.
• Educate and advise clients regarding WVRC services and practices.
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times.
• Process invoices and payments accurately.
• Update and maintain client/pet records and files in accordance with hospital legal requirements.
• Assist with other administrative duties such as scanning, faxing, emailing, for example.
• Support team to reach common goals.
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply.

Skills

Interpersonal skills

Effective communication

Multitasking

Customer service

Windows OS

Job description

Veterinary Client Care Representative | $16/hr + up Depending On Experience | Applicable Shift Differential ($5/hr during the hours of 12am-8am) | 4x10s | 6am-4pm | Rotating Weekend Schedule

Full-Time | Ozaukee, Wisconsin

Benefits of Working at WVRC:

• Employer Paid Benefit Options - Medical - Dental - Vision
• HSA & Flexible Spending Plan Options
• Short & Long- Term Disability Options
• Paid Time Off (3 weeks accrual per year)
• 401k - Retirement Savings Plan
• Uniform Allowance
• Veterinary Service Benefits
• Onsite Veterinary Social Worker available to employees & clients

Qualifications:

• Excellent interpersonal skills and able to develop and maintain positive working relationships with others
• Have a fundamental knowledge of windows based computer programs
• Proven effective communication and the ability to multitask and prioritize
• Willing and able to provide exceptional customer service
• A motivated and dedicated individual who is self- motivated to provide exceptional service

Responsibilities:

• Welcome our clients in a friendly, helpful, and compassionate manner
• Prepare and review documents and medical records accurately and completely
• Educate and advise clients regarding WVRC services and practices
• Process appointments, emergencies, and client requests while ensuring the highest quality of care and satisfaction for our clients at all times
• Process invoices and payments accurately
• Update and maintain client/pet records and files in accordance with hospital legal requirements
• Assist with other administrative duties such as scanning, faxing, emailing, for example
• Support team to reach common goals
• Ability to recognize and seek guidance in all client-related cases where protocol does not apply

WVRC believes that all veterinarians, pets and pet owners deserve exceptionalexperiences. Everything we do reflects this belief. We commit ourselves to acting with respect, honor and dignity toward our clients, colleagues and each other.

Our veterinary receptionists provide the client with their first impression of our practice, where their family and their pets will be assisted by a friendly, smiling, compassionate staff member. We realize the importance of this first impression and are looking for someone who can show our clients compassion, attention, and the highest level of client service.

Mequon, Wisconsin

Ozaukee, Wisconsin

Ethos Veterinary Health is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilize state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com.

Ethos Veterinary Healthoffers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado,

Ethos Veterinary Health provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act.

Ethos Veterinary Healthis an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation.

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