Client Care Liaison

Ethos Veterinary Health; Waukesha (WI); On-site; USD 26,000 - 34,000; Full time

Benefits offered by this job

Medical/Dental/Vision

HSA & FSA Options

Paid Time Off

401k + match

Uniform allowance

CE Allowance

Referral bonuses

Job summary

Ethos Veterinary Health's Wisconsin Veterinary Referral Center in Waukesha is seeking a Client Care Liaison for Emergency care. This 1st shift, 7am-4pm role connects clients with our veterinary teams, guiding owners through complex medical information with empathy and professionalism.

You will support pet owners during emotional moments, ensure they feel informed and respected, and help maintain a smooth client experience in a fast-paced emergency setting.

Qualifications

• High school diploma or equivalent.
• Minimum of 2 years of experience as a veterinary technician or skilled veterinary assistant.
• Excellent verbal, written, and interpersonal communication skills.
• Fluent English (speaking and reading) is required.
• Ability to stand and walk for the duration of the shift.
• Comfortable handling pets and assisting with restraint.

Responsibilities

• Serve as the vital connection between our medical teams and pet owners during visits.
• Guide clients through complex medical information with empathy, clarity, and professionalism.
• Provide compassionate support to pet owners during emotionally challenging situations.
• Ensure every client feels informed, respected, and cared for throughout their WVRC experience.
• Use veterinary knowledge and communication skills to enhance the client experience and strengthen trust.
• Support the team while avoiding heavy physical tasks.

Skills

Communication skills

Client service

Empathy

Ability to work under pressure

Organizational skills

Computer skills

Fluent English

Education

High school diploma

Job description

Client Care Liaison, Emergency

Location: Waukesha, WI

Schedule: First Shift | 7am-4pm | Wed/Thu/Fri | Every Other Weekend | Some holidays will be required

Compensation: $19-25/hr+, Dependent on Experience

Why Join Wisconsin Veterinary Referral Center in Waukesha?

WVRC Waukesha is a 24/7 VECCS Level I Certified Emergency & Specialty Hospital where every team member plays a vital role in delivering exceptional patient care. As part of our collaborative, fast-paced team, you’ll work alongside board-certified specialists, emergency clinicians, and experienced veterinary professionals who are committed to mentorship, teamwork, and continuous learning. Our brand-new, state-of-the-art facility provides the tools and resources you need to succeed, while our supportive culture encourages professional growth, celebrates every contribution, and empowers you to make a meaningful difference for pets and the families who love them every day.

In Your Day-to-day, You Will

• Serve as the vital connection between our medical teams and pet owners throughout their visit.
• Guide clients through complex medical information with empathy, clarity, and professionalism.
• Provide compassionate support to pet owners during emotionally challenging situations.
• Ensure every client feels informed, respected, and cared for throughout their experience at WVRC.
• Use your veterinary knowledge and communication skills to enhance the client experience and strengthen trust.
• Continue making a meaningful impact in veterinary medicine while working in a role without the physical demands of lifting patients, floor nursing, or long clinical shifts.

What You Bring

• High school diploma or equivalent.
• Minimum of 2 years of experience as a veterinary technician or a skilled veterinary assistant.
• Confident and professional demeanor, with the ability to remain composed in a fast-paced environment.
• Excellent verbal, written, and interpersonal communication skills, including the ability to effectively explain medical information, medications, and home-care instructions to clients.
• Strong client service skills with a passion for helping others and building positive relationships with clients and colleagues.
• Comfortable managing multiple priorities, staying organized, and taking initiative.
• Ability to work independently while collaborating effectively as part of a team.
• Ability to safely handle pets and assist with restraint when necessary.
• Proficient with computers and basic keyboarding skills.
• Knowledge of veterinary medical terminology, medication handling, lab sample management, prescriptions, and aftercare instructions preferred.
• Previous experience with client communication, including answering phones and interacting with clients in person.
• Ability to stand and walk for the duration of the shift.
• Fluent English skills (speaking and reading) are required; fluency in additional languages is a plus.

Perks & Benefits

• Medical - Dental - Vision
• HSA & Flexible Spending Plan Options
• Paid Time Off
• 401k + company match
• Uniform Allowance
• Veterinary Service Benefits
• CE Allowance - Short & Long-Term Disability Options
• Onsite Veterinary Social Worker available to employees & clients
• Extensive training to all new (and existing) employees with our Learning & Development Trainers to advance their skills and career
• Referral Bonuses
• Being a part of a team of elite professionals who prioritize the needs of their patients

This position allows you to continue using your veterinary knowledge and compassion — without the physical demands of lifting patients, working on the floor, or long clinical shifts. If you love the veterinary field but are looking for a position that’s less physically demanding and more client-focused, this may be the perfect next step in your career!

Surrounding Areas

• Pewaukee
• Brookfield
• Hartland
• Wauwatosa
• Mukwonago
• West Allis
• Oconomowoc
• Milwaukee

About Ethos Veterinary Health

Ethos Veterinary Health, part of the NVA Group, is where you come to practice world-class medicine, and help shape what veterinary care becomes next. Across our network of 140 specialty and emergency hospitals, science moves forward, standards are elevated, and innovation is put into practice every day. You’ll work alongside respected veterinary leaders in academic-caliber hospitals designed for learning, teaching, and discovery. Here, mentorship is a two-way street. You’ll share your expertise, learn from others, and continue to grow, clinically, professionally, and personally. At Ethos, you inspire hope, deliver exceptional care, and pursue veterinary medicine at its highest level, together.

Join Us

At Ethos, this isn’t just a job, it’s an opportunity to practice medicine at the highest level and help shape the future of veterinary care!

Equal Opportunity Employer

Ethos is an Equal Opportunity Employer. Ethos does not discriminate on the basis of race, religion, color, sex, gender identity, sexual orientation, age, physical or mental disability, national origin, veteran status or any other basis covered by appropriate law. All employment is decided based on Qualifications, Competence, Merit, And Business Need.