Customer Service Representative

Torrey Holistics; Mentor (OH); On-site; USD 42,000 - 66,000; Full time

Job summary

Alloy Precision Technologies is seeking a Customer Service Representative to support the Sales Team and customers. You will handle incoming orders, develop quotes, and ensure accurate records while coordinating with internal departments to meet customer needs.

You will follow ISO 9001/AS9100 procedures, maintain strong relationships, and contribute to process improvements in a fast-paced, team-oriented environment.

Qualifications

• High school diploma required; technical/industrial background preferred.
• 5+ years of industrial sales/marketing experience.
• Proficient with Microsoft Office; experience with Visual Manufacturing is a plus.

Responsibilities

• Support sales team by handling incoming orders and customer needs.
• Prepare sales quotes for current and new accounts.
• Coordinate contract reviews to ensure PO aligns with assumptions.
• Prepare reports, order specifications, and related documents.
• Maintain ISO 9001 and AS9100 procedures.
• Travel minimal; maintain customer relationships and participate in trade shows as needed.

Skills

Customer service

Sales support

Communication

Microsoft Office

Visual Manufacturing

Education

High school diploma

Technical/industrial background

Tools

Visual Manufacturing

Job description

Join a company where innovation drives growth. At Alloy Precision Technologies, we combine cutting-edge manufacturing, skilled craftsmanship, and a customer-first mindset to deliver industry-leading solutions while providing employees opportunities to learn, grow, and make an impact.Alloy Precision Technologies******SUMMARY:**Customer Service Representative plays a leadership role in support of our customer base, Sales Team, and remains organization with the handling of incoming orders, the development of sales quotes for current and new accounts, and support our customers’ day-to-day needs. This individual will develop and maintain strong, positive communications with customers, other internal personnel, and others as needed to provide excellent customer service and insides sales services. To execute assigned sales and customer service projects and to maintain proper records and systems. This position will be a “hands-on” sales and sales support position requiring excellent inside and external coordination and communication efforts.******ESSENTIAL DUTIES AND RESPONSIBILITIES:**Provide support to sales personnel in handling incoming orders and customer needs. This person needs to proactively ensure that day-to-day customer needs are met. This position should plan, prepare, coordinate, and execute assigned sales support activities in conjunction with the Director of Sales & Marketing, sales personnel, and other personnel at APT as needed.Leading the overall contract review process assures the customer’s purchase order requirement to align with companies’ assumptions.Communicate to the Director of Sales and others at APT on issues, contacts, and needs for accounts and account leads at APT.Execute assigned sales calls and other assigned sales activities in a timely, prompt manner. Promptly answer current and target client’s questions and needs with accurate information.Work cooperatively and coordinate with staff members and other required APT personnel. Accurately prepare reports and documents, order specifications and all other customer needs, and coordinate as needed with all other APT departments. All quality certification procedures currently in place, such as ISO 9001 and AS9100, must be followed. This position requires strong communication and coordination in a cooperative, positive environment.Minimal travel to current and target accounts and trade shows may require maintaining contact and sound business relationships and developing current and new accounts.Coordinate and cooperate with all other APT personnel in a supportive, positive team effort both at APT and with customers, vendors, and the outside world. Attitudes and approaches to all personnel are to be positive, business-like, and results oriented.Work with the Director of Sales & Marketing to develop and implement needed collateral materials, internet support, and marketing support campaigns to solidify APT’s position and support sales development efforts.Implement process improvements as related to core responsibilities such as contract review and order management.Other duties as assigned by the Director of Sales & Marketing.******EDUCATION AND/OR EXPERIENCE:**Minimum High school education required. A technical, industrial background is desired with five (5) or more years of industrial sales and marketing experience in an industrial environment desired.Incumbent must have strong computer skills, including Microsoft Office applications. Experience with computer database systems, such as Visual Manufacturing, is a plus. Must have a high level of energy, be results-oriented, confident, and have strong people skills. Must be able to establish and maintain a strong rapport and positive relationships with all levels of staff. Must be proactive and persistent and able to handle multiple projects and customers simultaneously and work within a very fast-paced team environment.******PHYSICAL REQUIREMENTS:**Must be able to sit and type for an extended period of time.Must be able to lift a box of files.******PERSONAL PROTECTIVE EQUIPMENT:**While on the shop floor, must wear closed-toed shoes and safety glasses.You should be proficient in:Retail SalesCustomer Service