Customer Service Representative

Aequor; Jacksonville (FL); On-site; USD 35,000 - 45,000; Full time

Job summary

Aequor is seeking a candidate for a contract position in Jacksonville, Florida focused on processing orders and providing customer support. Responsibilities include handling inquiries, processing orders, and executing contract maintenance. Candidates should possess strong telephone skills, the ability to communicate effectively, and a High School Diploma. Preferred experience includes customer service roles. The position offers high possibilities of extension based on performance and needs.

Responsibilities

• Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents.
• Answer inquiries and provide information to customers and Health Care Professionals.
• Perform varied office clerical duties including answering telephones and document scanning.

Skills

Excellent telephone skills

Ability to develop and maintain positive relationships

Excellent verbal and written communication skills

Ability to write legibly

Ability to analyze situations and resolve problems

Effective working in teams

Education

High School Diploma or equivalent

One Year of prior Customer Service experience preferred

Job description

1 year Contract with high possibilities of extension

Duties:

Responsible for processing orders, quotations, returns, credits, invoices, and other shipping documents. Answer inquiries and provide information to customers, visitors, and Health Care Professionals regarding activities, offices, and employees within the organization. Performs varied and diverse office clerical duties. Requires knowledge of office systems and office procedures. Duties may include a combination of answering telephones, purchase order processing, typing, office machine operation, document scanning, and filing.

• Review files, records, and other documents to obtain information to respond to requests.
• Obtain customers' names, addresses, and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Coordinate billing with customers to request/receive purchase orders.
• Process purchase orders and order restock of inventory.
• Answer pricing and product inquiries.
• Prepare customer pricing proposals (quotes) for Company product lines.
• Assist in obtaining necessary information from the applicable system used for pricing and sales analysis, bid preparation, sales reporting, and special projects.
• Execute contract maintenance and inform customers of pricing contract changes
• Process emergency orders.

Skills:

• Excellent telephone skills and the ability to handle multiple daily telephone calls in a positive manner
• Ability to develop and maintain positive relationship with dealers, customers, subsidiaries, U.S. divisions, and outside service companies (banks, transportation companies, freight forwarders)
• Excellent verbal and written communication skills
• Ability to write legibly with correct spelling, grammar, and punctuation
• Ability to analyze situations and resolve problems (i.e., consolidate shipments from various suppliers and ensure documentation for export is correct)
• Effective working in teams to achieve the department’s objectives

Education:

• High School Diploma or equivalent
• One Year of prior Customer Service experience preferred