Customer Service Representative

Michael-Lewis-Company; McCook (IL); On-site; USD 50,000 - 63,000; Full time

Job summary

Michael-Lewis-Company in McCook, IL is hiring a Customer Service Representative to manage customer orders, coordinate logistics, and resolve inquiries in a fast-paced distribution environment.

The role emphasizes excellent communication, attention to detail, and building strong relationships with customers, suppliers, and internal teams to ensure accurate, timely order fulfillment.

Qualifications

• Excellent communication skills and strong attention to detail.
• Ability to thrive in a fast-paced distribution environment.
• Demonstrated relationship-building with customers, suppliers, and internal teams.

Responsibilities

• Deliver professional, responsive customer service.
• Build and maintain relationships with customers, suppliers, and internal partners.
• Respond to inquiries and requests with company-approved solutions.
• Process orders accurately using the company’s order management system.
• Coordinate deliveries with warehouse and logistics teams.

Skills

Communication

Attention to detail

Relationship building

Tools

Order management system

Job description

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Customer Service Representative

Full Time McCook, IL, US

4 days ago Requisition ID: 1022

Salary Range: $50,000.00 To $63,000.00 Annually

Position Summary

The Customer Service Representative serves as a trusted partner to our customers by delivering exceptional service and ensuring accurate, timely order fulfillment. This role is responsible for managing customer orders, coordinating logistics, resolving inquiries, and maintaining strong relationships with customers, suppliers, and internal teams. Success in this position requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced distribution environment while providing an outstanding customer experience.

Essential Duties and Responsibilities

Customer Service & Relationship Management

• Deliver exceptional customer service through professional, responsive, and solution-oriented communication.
• Build and maintain strong relationships with customers, suppliers, and internal partners through consistent, proactive engagement.
• Respond to customer inquiries, concerns, and requests in a timely manner while providing effective, company‑approved solutions.
• Follow up with customers to ensure complete resolution and satisfaction.
• Provide empathetic, customer‑focused support while balancing business objectives.

Order Management & Logistics Coordination

• Process customer orders accurately using the company's order management system.
• Verify order details, pricing, product availability, and shipping requirements to ensure accuracy.
• Prepare shipping documentation and coordinate deliveries, including special customer shipping requests.
• Work closely with warehouse and logistics teams to facilitate timely and accurate order fulfillment.
• Monitor customer orders to ensure compliance with established programs, product usage guidelines, and company policies.
• Utilize internal systems and digital tools to maintain accurate order information and provide updates to customers and internal stakeholders.

Account Support & Communication

• Partner with Account Representatives and Account Executives to support customer accounts and ensure service continuity.
• Escalate complex customer concerns, high-level requests, or operational issues when appropriate.
• Maintain detailed and accurate records of customer interactions, transactions, and account activity.
• Develop and maintain comprehensive knowledge of company products, programs, and services to effectively support customers.
• Collaborate with members of the Customer Service team to ensure consistent service standards and operational excellence.

Additional Responsibilities

• Support departmental initiatives and continuous improvement efforts.
• Maintain confidentiality of customer and company information.