Customer Service Representative

TTEC; McClellan Place (CA); Remote; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a passionate Customer Service Representative to join their remote team. This role focuses on enhancing customer experiences through compassionate support and effective problem-solving. With a commitment to employee development and a supportive culture, this company offers a healthy benefits package and opportunities for career growth. If you thrive in a community-minded environment and enjoy helping others, this position is a perfect fit for you.

Benefits

PTO

Tuition Reimbursement

Health and Wellness Incentives

Qualifications

• 1+ year of call center experience required.
• Ability to explain product knowledge effectively.

Responsibilities

• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Call Center Experience

Customer Service

Computer Skills

Product Knowledge

Education

High School Diploma or Equivalent

Job description

Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience.

As a Customer Service Representative working remotely in Sacramento, CA, you'll be part of bringing humanity to business. #experienceTTEC

Our employees have spoken. Our purpose, team, and company culture are amazing, and our Great Place to Work certification in the United States attests to that!

This position requires that you reside within 50 miles of Sacramento, CA.

What You'll be Doing

Do you have a passion for helping others? Whether it's getting answers for customers quickly, consulting on products with compassion, or finding resolutions for their issues with a smile, you'll be the difference between an average and an exceptional customer experience.

During a Typical Day, You'll

• Answer incoming communications from customers
• Conduct research to provide answers and resolve issues for customers

What You Bring to the Role

• 1 year or more of call center experience
• High school diploma or equivalent
• Ability to recognize, apply, and explain your product or service knowledge
• Computer experience
• High-speed internet (>15mbps) may be required for some programs

What You Can Expect

• Supportive of your career and professional development
• An inclusive culture and community-minded organization where giving back is encouraged
• A global team of curious lifelong learners guided by our company values
• Base wage starting at $17.46 per hour
• A healthy benefits package, which may include PTO, tuition reimbursement, health and wellness incentives

Visit https://www.ttecjobs.com/en/us-employee-benefits for more information.

A Bit More About Your Role

We're committed to ensuring you have the skills and support to succeed. From training with webcam-enabled sessions to numerous free courses for career growth, we support your development. Your caring and supportive nature are your greatest assets in helping customers. Our community is here for you as one global family.

You'll report to a Team Lead and contribute to the success of the customer experience and your team.

About TTEC

Our business is about making customers happy. Since 1982, we've helped companies build engaging, pleased, profitable customer experiences through a blend of humanity and technology. We work with many leading brands, communicating via voice, messaging, text, and video chat with millions of customers daily. These experiences start with you.

TTEC is proud to be an equal opportunity employer, embracing diversity and inclusion. We are committed to building a workforce that respects and empowers different cultures and perspectives, reflecting the communities we serve. We value authenticity, belonging, and comfort at work, believing that diversity is our strength, enabling us to see things from different vantage points and bring unique value.