Customer Service Representative

The UPS Store #0226; Mayfield Heights (OH); On-site; USD 19,000 - 23,000; Full time

Job summary

The UPS Store #0226 in Mayfield Heights, OH is seeking a dedicated Customer Service Representative to be the face of the store. You will assist customers with shipping, packaging, and other services, while ensuring accurate transactions and friendly service.

Ideal candidates have at least 1 year of customer service experience, strong communication skills, and the ability to multi-task in a busy environment.

Qualifications

• 1+ year of customer service experience.
• Strong communication skills.
• Ability to lift and move packages weighing 30-50 pounds.
• Able to multi-task in a fast-paced environment.

Responsibilities

• Provide exceptional customer service with shipping, packaging, and other store services.
• Communicate with customers to understand needs and recommend solutions.
• Operate point-of-sale systems and process transactions accurately.
• Assist with inventory management and restocking supplies.
• Multi-task to handle various customer requests and store tasks.
• Lift and move packages weighing 30-50 pounds as part of daily operations.

Skills

Customer service

Communication

POS systems

Inventory management

Multi-tasking

Tools

POS system

Job description

Join Our Team as a Customer Service Representative at The UPS Store #0226!

Are you passionate about helping people and looking for a role where you can make a difference every day? The UPS Store #0226 in Mayfield Heights, OH, is seeking a dedicated and friendly Customer Service Representative to join our team. If you enjoy a fast-paced environment and thrive on providing excellent customer experiences, we'd love to hear from you!

What You'll Be Doing

As a Customer Service Representative, you'll be the face of our store, ensuring every customer leaves with a smile. Your day-to-day responsibilities will include:

• Providing exceptional customer service by assisting with shipping, packaging, and other store services.
• Communicating effectively with customers to understand their needs and recommend the right solutions.
• Operating point-of-sale systems and handling transactions accurately.
• Assisting with inventory management and restocking supplies as needed.
• Multi-tasking to handle various customer requests and store tasks efficiently.
• Lifting and moving packages weighing 30-50 pounds as part of daily operations.

What We're Looking For

To succeed in this role, you'll need:

• At least 1 year of customer service experience - whether in retail, hospitality, or another customer-facing role.
• Strong communication skills to interact effectively with customers and team members.
• The ability to multi-task and stay organized in a busy environment.
• Physical capability to lift and move packages weighing 30-50 pounds safely.
• A positive attitude and a willingness to learn and grow with our team.

Why Join Us?

At The UPS Store #0226, we pride ourselves on being a trusted resource for our community. When you join our team, you become part of a supportive, customer-focused environment where your contributions truly matter. While we do not currently offer additional benefits, we believe in fostering a workplace where employees feel valued and respected.