Part-Time Retail Store Customer Service and Sales Associate

The UPS Store; Richmond Heights (MO); On-site; USD 16,531 - 20,664; Part time

Job summary

The UPS Store in Richmond Heights is seeking a Part-Time Retail Store Customer Service and Sales Associate. In this role, you will provide world-class customer service, assist with air package processing, and operate various equipment. Ideal candidates should have retail sales experience, strong computer skills, and a high school diploma or GED. Flexibility in scheduling is essential as is the ability to work 15-25 hours per week, including weekends. The position offers an engaging work environment with opportunities for growth.

Qualifications

• Previous retail sales experience is highly desired.
• Strong computer and internet skills are essential.
• Must exhibit a friendly and helpful demeanor.

Responsibilities

• Deliver outstanding customer service to customers.
• Practice good listening skills with customers and team members.
• Take ownership of customer's shipping needs.

Skills

Retail sales experience

Strong computer skills

Outstanding phone skills

Strong verbal and written communication skills

Education

High School Diploma or GED

Tools

Microsoft Office

Adobe Suites

Job description

We are looking to hire one Part‑Time Retail Store Customer Service and Sales Associate at the Richmond Heights UPS Store located at 6642 Clayton Road. Associates are expected to deliver world‑class customer service to all retail customers by receiving and processing packages for courier shipment, processing passport pictures, operating copiers, fax machines, binding equipment, laminating machines, and point‑of‑sale devices. The Associate expertly advises our valued customers by providing accurate information on our array of products, services, and best‑value options and exhibits confidence by knowing best practices related to the industry.

The ideal candidate has previous retail sales experience, strong computer and internet skills, a high school diploma or GED, a friendly and genuinely helpful demeanor, and a professional appearance. He or she must be a fast learner who makes an effort to learn all aspects of the business in the shortest possible time.

Responsibilities

• Delivers outstanding customer service to walk-in customers and telephone inquiries
• Continuously practices good listening skills with customers, UPS Store team members, and leadership
• Takes ownership of the customer's shipping needs and offers viable solutions
• Takes action to learn all product and service offerings, alternative solutions, and industry trends
• Operates all equipment, software, and devices in an expert fashion and is willing to teach others
• Maintains a clean, organized, and safe working environment
• Performs other duties as assigned

Qualifications

• Work 15-25 hours per week, including afternoons and early evenings, with at least 1 weekend day
• Have or willing to get Notary License - Licensed notaries will get higher pay and a bonus per completed notary
• Strong computer skills, including Microsoft Office and Adobe Suites
• Outstanding phone skills
• Strong verbal and written communication skills, including spelling and math
• Prompt, reliable, and responsible
• Able to lift 40+ pounds
• Flexible schedule; willing to work around college student class schedules
• High School Diploma or GED required