Customer Service Representative

firstsourc; Mayagüez (PR); Remote; USD 29,000 - 32,000; Full time

Job summary

Firstsource is seeking a Customer Service Representative to conduct outbound calls and campaigns, while thoroughly documenting all customer interactions in the system. This full-time, remote role requires adherence to schedules to ensure consistent coverage and regulatory compliance.

The ideal candidate will have a HS diploma or GED, at least 1 year of call center experience, and solid reading, math, and typing skills.

Qualifications

• High School diploma or GED is required.
• 1 year of call center experience preferred.
• Ability to read general business documents and plan materials.
• Basic math and intermediate typing skills required.

Responsibilities

• Conduct outbound calls and/or campaigns as directed.
• Document all customer transactions in the host system.
• Adhere to scheduled shifts for optimal phone coverage.
• Ensure compliance with regulatory guidelines and privacy policies.
• Work in a private/secured room and maintain distraction-free environment.

Skills

Reading comprehension

Typing speed

Basic math

Multitasking

Time management

Following instructions

Self-motivation

Adaptability

Education

High School diploma or GED

1 Year Call Center Exp

Job description

Select how often (in days) to receive an alert:

Customer Service Representative

Date: Sep 19, 2026

Location:

Mayaguez, Puerto Rico, US

Requisition ID: 23396

Description:

Work Location: Remote-

Job Type: Full-time

Pay:Starting Rate $14.00 per hour

Bilingual: $15.50 per hour

About Firstsource

Firstsource Solutions is a leading provider of customized Business Process Management (BPM) services. Firstsource specialises in helping customers stay ahead of the curve through transformational solutions to reimagine business processes and deliver increased efficiency, deeper insights, and superior outcomes.

We are trusted brand custodians and long-term partners to 100+ leading brands with presence in the US, UK, Philippines, India and Mexico. Our ‘rightshore’ delivery model offers solutions covering complete customer lifecycle across Healthcare, Telecommunications & Media and Banking, Financial Services & Insurance verticals.

Our clientele includes Fortune 500 and FTSE 100 companies.

Job Description:

Conduct outbound calls and/or campaigns when directed.

Thoroughly document all customer transactions in host system.

Adhere to scheduled shifts to ensure optimal phone coverage.

Ensure compliance to all regulatory guidelines.

Safeguard and secure all PHI from misuse in strict accordance with Information Security Policies and Procedures.

Follow safety guidelines outlined by Illness and Injury Prevention Program.

Specific qualifications for this medical role include:

• High School diploma or GED
• 1 Year Call Center Exp

Six months healthcare claims experience.

• Ability to read and interpret general business correspondence, procedure manuals, and specific plan documents
• Basic mathematical skills
• Intermediate typing skillsOther requirements include:Sitting for long periods of timeFlexibility of schedule especially when overtime is in placePrivate/secured room without distractionAbility to multitaskSpecific to processing: Able to look for data entry differences
• Following written directions (emails, SOP documents)
• Self-motivation
• Ability to prioritize work
• Thinking outside the box and making judgement calls
• Ability to adapt to change